IT Technician

We are looking for **IT Technician / IT Support** for one of our clients based in **QATAR**. The person will be working for the event **FIFA** and the work duration will remain for maximum 5 months only.

Following is the detailed information:
**Responsibilities**:

- Serve as the point of contact for venue-based users seeking technical assistance over the phone,
- Investigate and help resolve issues on customers IT domains using agreed troubleshooting

methodologies.
- Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized

peripheral equipment.
- To be proficient on ITSM processes and consult end-users on workflow.
- Perform troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Document fix processes and help streamline procedures for future technical support actions.
- Provide accurate information on IT services to the client groups.
- Record incident and request updates and resolution in the ticket logs.
- Pass on any feedback or suggestions by the clients to the management team.
- Identify and suggest possible improvements on processes and procedures.
- Participate in bump-in, bump-out process. Deploy and configure all agreed IT equipment (PC,

peripherals, printers, etc.) in relative spaces.
- Assist IT Service Manager with open tasks.
- Cooperate with assigned team on overall IT tasks.
- Contribute to other Onsite IT Support activities.
- Report to the Venue IT Managers

**Skills Needed**:

- ** Minimum experience of 1 year** as an IT technician or other IT support role.
- Excellent understanding of computer systems, printers, mobile devices and other tech products.
- Ability to diagnose and resolve IT related issues.
- Good knowledge of ITSM processes and best practices.
- Customer-oriented and cool-tempered.
- Excellent communication skills.
- ** Proficiency in English, both written and verbal**:

- ** Arabic**

**NOTE**:

- ** Food, Accommodation, Transportation, Visa and Flight Ticket will be provided by the employer.**
- Key Skills
- technical supportprintersit supportit servicesinstallation
- technician activities
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate