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Senior Analyst Customer Delivery

4 weeks ago

Doha, Qatar Ooredoo Group of Companies Full time

**About Us**:
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part ofAbout the Business Unit:
Ooredoo’s Business BU is a critical part of the company’s first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The department ensures that Ooredoo meets its customer experience targets and obligations in delivery of B2B services as per Ooredoo’s commercial commitments which are set out in customer contracts, SLA’s and by the telecoms regulator, avoiding any financial penalties but being accountable for any incurred. Undertake regular reviews of the Customer Satisfaction results in order to initiative improvements. The team leads and directs the Delivery and Assurance of the Customer Experience strategy to achieve Ooredoo’s long-term technical, strategic, cost containment / reduction and customer satisfaction goals.About the Role:
This role is responsible for the delivery of services to Ooredoo's business customers, ensuring that Ooredoo's commitments and the customers' satisfaction are met and exceeded. The position is also responsible to work with internal and external providers so as to meet the delivery commitment, communicate with the customers and manage their expectations.

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**About You**:
5 years' experience in a similar role.

Experience in a technical Delivery environment preferably in the Telecommunications industry.