Techno Functional CRM Consultant

20 hours ago

Doha, Qatar Hot & Cold International Consulting Full time

**1-** **Techno Functional CRM Consultant (Microsoft Dynamics 365)**

The Dynamics 365 CRM Techno-Functional Consultant position combines the roles of implementation specialist and

functional consultant in one. He/She will work closely with key stakeholders to understand the business requirements

and technical environment to achieve optimal solution.

technology to deliver solutions to THE ORGANIZATION Business users.

implementation projects including requirements definition, design, configuration, customization, testing, integration,

analytics and reporting, and support.
- Analyze and understand THE ORGANIZATION business processes, objectives, and challenges and then help implement solutions to

address these.
- Conduct functional workshops with THE ORGANIZATION stakeholders, and design appropriate solutions.

users.
- Ensure the implementation of best practices based on Microsoft Dynamics 365 standards and supported

configuration/ customizations.
- Maximize usage of Dynamics 365 CRM OOB features and provide technical design or develop/customize solution

approach for identified gaps.
- Build, configure and maintain Dynamics 365 CRM THE ORGANIZATION Investor Portal components (Security roles, views, forms,

Business rules ).
- Manage Dynamics 365 CRM THE ORGANIZATION Investor Portal Business Processes and Requests engine.
- Configure Dynamics 365 CRM THE ORGANIZATION Investor Portal Process templates, steps, price items and documents.
- Generate reports in Dynamics 365 CRM.
- Manage Dynamics 365 CRM - THE ORGANIZATION Investor Portal plugins, eservice framework and other components.
- Manage Power Apps Investor portal (Web files, attributes, web forms, web pages )
- Manage Dynamics 365 solution deployment and environments.

Design workflow processes using Power Automate.
- Design, maintain and support solution integrations.
- Conducting meetings with stakeholders.
- Gathering requirements and identifying business needs.
- Evaluating technical proposals.
- Providing technical and business support on different THE ORGANIZATION power platform solutions.
- Help to stay up to date with latest technology and best practices.

**Education and Certifications**
- Bachelor’s Degree
- Microsoft Dynamics 365 CRM Certification.
- Microsoft Power Platform Certification (preferred)
- 7 years plus

**Experience /Skills**
- Extensive experience in Microsoft Power Platform - MS PowerApps, Power

Automate, Power BI, Dynamics 365 CRM and Data verse
- Experience in analysis, design, development, testing and implementation of enterprise

scale apps.
- Experience developing different PowerApps solution models (canvas, model driven,

portal) as well as enhancing existing apps.
- Proven end to end implementation experience in Dynamics CRM configuration,

customization, standard or customized workflows, dashboards, forms, views,

integration, plugin development, report development is a must.
- Detailed knowledge and understanding of all areas within Customer Engagement

including Sales, Marketing, Customer Service, Field Services, and Project Service

Automation.
- Good understanding of Dynamics 365 Common Data Service and Common Data

Model including the customizations and development of Business Data Models for

different solutions.
- Knowledge and understanding of.NET framework including extensive experience

writing ASP.NET and C# code (not just limited to plugins/custom workflows).
- Understanding PowerApps formulas and development methods.
- Experience automating business processes with Power Automate.
- Knowledge of Azure DevOps is a plus.
- Ability to create custom connectors for Power Automate.
- Experience with API or rest services integrations.

Good knowledge of Azure Platform (Azure App Service, Enterprise Application).
- Experience in Business Analysis and Process Mapping.
- Experience with end user stories and customer journeys.
- Experience with Agile methodology / Scrum master.
- Excellent Project Management Experience.
- Experience with Process Improvement/Management.
- Must be well versed with documentation best practices.
- Experience in software integrations.
- Excellent Communication skills.
- Must have teamwork spirit.
- Excellent time management skills.
- Extensive experience in Software Development Life Cycle.
- Excellent problem-solving **skills.**

**Salary**: QAR7,000.00 - QAR10,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

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