Tour Guide Ii
3 weeks ago
A multilingual guide who is qualified to accompany designated people in familiarization trips with focus on media personals, journalists, athletes and big groups assignments. Professionally represent the company and provide seamless and holistic guest experience through maintaining high quality service delivery standard
- Escorting individuals or groups to tour site locations, provide information about the history and culture of the places they visit
- Resolve any problem with itineraries and deal with customer complaints in a solution oriented manner to ensure smooth tour operations and customer satisfaction
- Act as an ambassador of the company and present the country in a professional way, delivering incentive and familiarization trips to the customer and tourists
- Create contingency plans to follow in case of cancellation, closures or weather change that impede on the progress of the tour
- Making sure that the group follows and adheres laws and regulations to ensure full compliance with the local authorities
- Report all service delivery failings and customer’s feedback to the company and provide tour report by end of each assigned tour to support improvement plans
- Assist with scheduling stops and boarding during excursions and accommodate special request from individual with the group with physical or health limitations
**Qualifications**:
- High School Qualification or Bachelor's Degree or Equivalent
- Minimum 3 years of job related experience
- Must be a good team member, well-groomed and sociable in a multi-national and multi-cultural environment
- Possess factual knowledge of Qatar history, geography, growth and development
- Ability to multi task, aware of proficient in MS Office
- Excellent interpersonal and communication skills with people from different backgrounds
- Knowledgeable of multiple languages (English, Arabic, French)
- Must have a valid Qatar ID
- Willing to join immediately
**Job Types**: Full-time, Contract
Contract length: 3 months
**Salary**: QAR8,000.00 - QAR8,500.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- tour guide: 3 years (preferred)
- customer service: 3 years (required)
**Language**:
- English, Arabic, and French or other languages (preferred)
License/Certification:
- Qatar ID (required)
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