Concierage

**Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.**:

- ** Ensure that standards are maintained at a superior level on a daily basis.**:

- ** Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended**:

- ** Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.**:

- ** Maintain positive guest relations at all times.**:

- ** Resolve guest complaints, ensuring guest satisfaction.**:

- ** Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.**:

- ** Maintain complete knowledge of**:

- ** all hotel features/services hours of operation.**:

- ** all hotel restaurant food concepts, menu price range, dress code, and ambiance.**:

- ** all hotel room types, numbers/names, layout, appointments, amenities, and locations.**:

- ** all hotel room rates, special packages, and promotions.**:

- ** daily house count and expected arrivals/departures (particularly VIPs).**:

- ** scheduled daily group activities, names, and locations of meeting/banquet rooms.**:

- ** local events, attractions, and holiday schedules.**
- ** Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times.**:

- ** Meet with the Supervisor/departing Concierge to review business status and follow-up actions.**:

- ** Access all functions of a computer system in accordance with departmental specifications.**:

- ** Set up a workstation with necessary supplies; maintain cleanliness throughout the shift.**:

- ** Legibly complete requisition for additional supplies/materials and submit to Manager.**:

- ** Maintain updated resource materials on all vendors and information to accommodate guest requests.**:

- ** Review the designated in-house guest list and be familiar with guests' names and room locations.**:

- ** Answer department telephone using correct salutations and telephone etiquette.**:

- ** Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.**:

- ** Coordinate guest requests with designated vendors which may include**:

- ** Room accommodations**:

- ** Airline reservations, changes, cancellations**:

- ** Transportation from hotel to airport and return**:

- ** Bus/train transportation**:

- ** Limousine reservations**:

- ** Car rentals**:

- ** Car repair and servicing**:

- ** Charter flights/rentals**:

- ** Babysitting services**:

- ** Banking/financial services**:

- ** Business center services/fax or telex services/mailing and delivery services**:

- ** Interpretation services**:

- ** Notary services**:

- ** Restaurant reservations, nightclub activities**:

- ** Dry cleaning, laundry, alterations, repairs**:

- ** Film processing**:

- ** Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club facilities**:

- ** Formal wear rentals**:

- ** Flowers**:

- ** Salon appointments**:

- ** Shoe shines**:

- ** Shopping services**:

- ** Movie/theater/attraction tickets**:

- ** Sightseeing tours**:

- ** Medical services**:

- ** Religious services**
- ** Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.**:

- ** Place orders for amenities and coordinate delivery of amenities to designated guest rooms.**:

- ** Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.**:

- ** Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.**:

- ** Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.**:

- ** Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.**:

- ** All other duties as required.**:
**Working Place**:
**Doha, Doha Municipality, Qatar**: