Senior Manager Atm Management

3 months ago

Doha, Qatar QNB Full time

Business Unit: QNB - Qatar

Division: Not Applicable

Department: Not Applicable

Country: Qatar

Closing Date: 31-Dec-2024

About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Summary:
The incumbent is responsible for the management of ATM facilities team to handle the works for all ATM installations. The incumbent will be responsible for managing the day-to-day operational aspects of ATM projects, scheduling and planning, budget control, coordination of Projects & Engineering team and overall supervision of the execution of ATM projects in accordance with the business plan and requirements.

Main Responsibilities:
**A. Shareholder & Financial**:

- Contribute towards formulation of budgets, policies and procedures in relation to ATM operations, for the

achievement of overall organizational strategy & Business plan objectives.
- Manage all ATM installation & maintenance to ensure timely completion within the assigned costs and specifications.
- Implements KPI’s and best practices for ATM Management.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise

benefits for the bank.
- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and

monitor exercise of the same.
- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial

performance.

**B. Customer (Internal & External)**:

- Coordinate with concerned Retail and Projects & Engineering, ITD, corporate Communication departments to

ensure that project requirements are understood and achieved targeted completion of each department tasks for

ATM projects.
- Co-ordinate the activities of ATM projects team, consultants and contractors to ensure efficient projects

implementation.
- Continuously monitor progress in terms of the status of the plan and the budget and report back to AVP ATM

Management.
- Assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**C. Internal (Processes, Products, Regulatory)**:

- Follow up & prepare the coordinated ATM project plan and budget allocation for the year.
- Assign & manage the ATM team to ensure accomplishment of the duties as per the required scope of works and in

co-ordination with the consultants & other relevant departments.
- Prepare the schedule of ATM installation projects and work program of each project to be executed as per the

budget.
- Review & approve project drawings, scope of works, work orders, contracts, etc. upon securing required approvals

as per policy.
- Coordinate with ITD, Safety & Security, and Corporate Communications departments at various stages project to

ensure the completion of branding, security equipments, data line connection as per the project schedule.
- Anticipate and identify deviations from a plan or schedule early, and inform the Head of Projects & Engineering of

such instances to keep informed of the likely impact viz. slack time, delays in project completion etc. so as to take

corrective action.
- Monitor & plan the needed resources (contractor’s manpower, material/ machinery, municipality permit requirements

etc.) for the project and direct & monitor the project operations, manage and control the project budget, review and

approve cost reports and monitor progress with support from the ATM team and Head of Premises & Facilities.
- Coordinate with Projects & Engineering team and Adm

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