Lean Transformation Associate

7 days ago

Doha, Qatar Qatar National Bank Full time

Role Description

The incumbent will be responsible for running and ensuring the success of Lean initiatives with a focus on delivering value to customer across business and support divisions within QNB Group. The incumbent will also be responsible to provide expertise on Lean/ Six Sigma/ Change Management standards and methodology within QNB Group**:

- Step 1:_ Click the link above, fill and sign the QNB - Employment Application Form & Relatives Degree Declaration Form

**Qualifications**:

- Run, execute, steer projects by using Lean/ Six Sigma/ Change Management standards and the process improvement methodology aimed at improving customer satisfaction and efficiency within QNB Group
- Ensure the success of end-to-end process improvement initiatives across business and support divisions
- Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated operational excellence, reengineering and end-to-end process improvement initiatives on a periodic basis
- Perform cost analysis and calculate the returns of each project in close partnership with Financial Control
- Identify, quantify and define improvement areas in close partnership with the concerned business and support divisions and contribute to the implementation of customer-centered processes
- Work closely with members of business and support divisions to jointly improve on relevant KPIs
- Act as a partner to the concerned business and support divisions and lead process improvement projects together with representatives from one or more business and support divisions
- Report on progress on a regular basis for relevant projects
- Provide expertise and participate in the deployment of Lean/ Six Sigma/ Change Management standards, tools and techniques within QNB Group
- Assist in creating awareness within QNB Group for client orientation, quality and efficiency
- Provide training, mentor and coach Green Belts within business and support divisions on smaller, departmental assignments
- Assist in ensuring the transfer of new solutions or processes into ongoing operations within QNB Group
- Interact with Head of Lean Transformation Management to obtain new process improvement mandates and participate in project idea generation, selection and scoping
- Provide guidance and support to Lean Transformation Associates in the execution of their assignments
- Use Lean and DMAIC methodologies to understand current processes
- Identify defects and impact of defects on current processes
- Propose defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications
- Gather, collect, and prepare data related to operational excellence, reengineering and end-to-end process improvement initiatives
- Evaluate data and perform statistical analysis to identify improvement opportunities as well as associated issues and risks
- Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process improvement initiatives
- Participate in testing, training, and writing of control plan documentation and process enhancements

Additional Information
- University degree (MBA preferred but not required) from leading academic institution with focus on business administration
- 10 years work experience with minimum of 7 experience in organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)
- Operational and project management experience including the lead of large company wide program deployments
- Certified Six Sigma Black Belt experience and technical mastery
- Demonstrated track record using Six Sigma Methodology principles and practices across an entire value stream
- Minimum of 5 years experience as lead instructor to train other Black Belts and/ or Green Belts
- Experience in coaching Six Sigma projects from initiation to closure
- Ability to use systematic and data driven methods in order to solve problems, analyze and improve processes
- Strong knowledge of financial services from an operational and support perspective

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