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Account Executive

4 weeks ago

Doha, Qatar Microsoft Full time

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributes

Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today

**Responsibilities**:
Customer Engagement
- Builds connections with executives and business and technical decision makers in the assigned accounts to establish trust and credibility in future interactions. Liaises with customers during interactions, focuses on consistently addressing their technical and business needs, explains technical concepts relevant to the customer, and connects the customer to Microsoft executives.
- Develops an understanding of the customer's industry and top priorities and current transformational strategies for assigned accounts.
- Understands customer drivers of digital transformation and contributes to technology/transformation for assigned accounts. Seeks to capture line-of-business wins (e.g., testimonials) for referencing.

Account Management
- Manages and executes plans for multiple accounts to ensure Microsoft targets and customer business needs are met. Coordinates with specific account management teams on plan execution and drives accountability to deliver on account plans. Orchestrates extended team and embraces partners to scale business. Ensures sales consumption and adoption goals on target.
- Engages with internal and external stakeholders on business planning for assigned accounts and sets strategic priorities.
- Manages multiple accounts and determines which accounts should take priority and when to act, while maintaining a high level of commitment and accountability. Coordinates with the account management team to problem solve and mitigate issues.
- Understands and builds a relationship with the internal (e.g., Microsoft Consulting Services [MCSs]) and external partner network specific to a particular account. Collaborates with internal partners to develop customer digital transformation plans that meet individual sales target and account needs.

Sales Excellence
- Seeks feedback from customers (both formal and informal) of assigned accounts to identify and understand the drivers of satisfaction and establishes action plans to improve their overall experience. Leverages internal resources to support customer needs.
- Orchestrates extended virtual teams and key stakeholders (e.g., industry solutions executives) to engage decision makers of assigned accounts. Leverages best-in-class sales and communication strategies and tools to meet customer needs. Creates map around stakeholders, influencers, etc.
- Gains an understanding of Microsoft's strategic platform. Shares the knowledge of the Microsoft's offerings with customers to create a mutually-beneficial industry business value proposition and recommend relevant solutions. Develops plans to offer solutions that satisfy customers' key performance indicators (KPIs).
- Develops value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes to generate business and upsells. Presents business plans to customers to generate new opportunities.
- Develops strategies to secure buy in and execution of plans and aims to identify new opportunities within assigned accounts.

Industry Knowledge
- Learns about the business of assigned accounts and intricacies of their industry, of Microsoft's position in the industry, and of direct competitors. Coordinates with internal industry experts (e.g., industry solutions executives) to gather industry data of assigned accounts and improve planning.

**Qualifications**:
**Qualifications**

Required/Minimum Qualifications
- ** Open for Qatari Nationals only**:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Maximum 2 years of related working experience in an industry (e.g., Government, Education
- Experienced in designing Educational Programs and Events that will have a positive impact on students well-being and academic progression.
- Passion for **technology and working with customers**:

- Strong balance of **both business and technical skills**:

- Exceptional negotiation, customer service, and interpersonal skills

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.