Junior Associate

3 weeks ago


Doha, Qatar Unimoni Exchange LLC Full time

Responsibilities:

- Perform eKYC checks to ensure customer compliance with regulatory requirements
- Manage customer queries and resolve any issues in a prompt and efficient manner
- Provide customer support on various aspects of online money transfer services, including account setup, transactions, and security
- Maintain accurate customer records and documentation in accordance with company policies
- Collaborate with cross-functional teams to resolve customer concerns and improve processes
- Meet performance metrics and service level agreements for customer service

**Requirements**:

- Bachelors Degree
- 1-2 years of customer service experience, preferably in a call center environment
- Bilingual Proficiency (English & Hindi)
- Strong communication skills, both verbal and written
- Excellent interpersonal skills and the ability to maintain a positive attitude in a fast-paced environment
- Proficient in using computer systems and software, including CRM software
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with online money transfer services and regulatory requirements a plus

**Salary**: QAR3,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service/ Call center: 1 year (preferred)


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