Guest Relation Agent

2 weeks ago

Doha, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

**Rixos Qetaifan Island North**

Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.

**Guest Relation Agent**

Within the general guidelines given by the hotel management, This position is responsible for performing all aspects of the smooth and efficient daily operation of the Guest Relation and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

**What’s in it for you**:

- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

**What you will be doing**:

- Process all incoming and outgoing calls accurately and courteously.
- Assist guests with check in and checkout.
- Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary.
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
- Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival.
- Liaise closely with other relevant departments to ensure that guests requests and needs are met.
- Update and maintain repeat guest history system.
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
- Handle guests’ complaints and comments tactfully and efficiently.
- Handling guests’ mails, messages, and answering of phone calls.
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
- Be vigilant in regard to in-house credit matters and act upon any discrepancies.
- Alert Security or Duty Manager of suspicious looking person(s) / articles.
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
- Be fully conversant with hotel fire & life safety/emergency procedures.
- Attend all briefings, meetings and trainings as assigned by management.

**Your experience and skills include**:

- Minimum 1-2 years of experience in a similar position in the hospitality industry (5* Hotel or resort).
- Diploma in Tourism / Hospitality Management.
- Good in English and communications Skills.
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Interpersonal Skills.
- Basic computer skills.
- Customer oriented with a positive attitude and smiling face.
- Friendly and approachable.
- Cooperative and self-giving team player.
- Ability and willingness to perform under stress.
- Positive and high energy level.
- A willingness to go the extra mile in ensuring guests' needs are met.

**Your team & working environment**:
At Accor, we are Heartists

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding

**Our Commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, and dare to challenge the status quo
**#BELIMITLESS

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