Butlers - Raffles Doha

2 days ago

Doha, Qatar RAFFLES Full time

**THE ROLE**

The Butler is at the center of the Raffles Doha guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively, observe all details, and personalizes any interaction with the aim to anticipate and be intuitive of guests’ needs and wants. The Butler is an ambassador of the hotel, well-rounded in all areas of the hotel and knowledgeable of all areas including Front Office, Housekeeping, Food and Beverage, Housekeeping and Spa & Wellbeing.

**RAFFLES HOTELS AND RESORTS**

An oasis for the well-travelled since 1887 reinterpreted for the 21st century traveler, Raffles has been synonymous with luxury, glamour and extraordinary service for well over a century. Born in Singapore, the brand has since extended its network all around the world, welcoming the influential community of each destination. Whether you come to drink, dine, celebrate or simply to unwind, the outstanding personalities working at Raffles know better than anyone else how to ensure that you “ARRIVE AS GUEST, LEAVE AS FRIEND, AND RETURN AS FAMILY”.

**PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE**
- Possesses strong interpersonal skills and ability to communicate in second language.
- Ascertains and addresses guest/colleague needs.
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
- Prioritizes and organizes work assignments and delegates work effectively.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Possesses good computer and property management system skills.
- Embraces and responds to change effectively.
- Obtains strong local market knowledge.
- Understands international luxury travelers and their needs.
- International level of quality and non-hotel experience a plus.
- Strong understanding of cultural nuisances in dealing with local and Middle Eastern guests.

**KEY ROLES & RESPONSIBILITIES**
- Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.
- Attends daily briefings and notes all information about the guests and functions in the hotel.
- Engages and customizes check-in procedures, suite set-up, and suite orientation.
- Offers welcome drinks, creates bespoke destination itineraries and dining recommendations.
- Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.
- Ensures all suites receive prompt and courteous service.
- Ensures that special preferences of all guests are taken into consideration.
- Regular service offerings include unpacking, packing, light laundry handling, shoe-shine service.
- Works closely with in room dining and engages / customizes replenishment of amenities for occupied suites.
- Liaises with in room dining and housekeeping and checks on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.
- Engages and customizes in suite Maxi Bar set-ups for occupied suites.
- Responsible of removal and exchange of dirty plates, cutleries, glasses etc. while replenishing amenities and Maxi Bars for occupied suites.
- Keeps track of all DND rooms and informs the Butler Supervisor for further follow up.
- Offers assistance for departure arrangements and provides fond farewell.
- Responsible of the cleaning and maintenance of all Butler areas including guest suites, pantries, stores, equipment perishables, stationary, etc.
- Ensures all communication is carried clearly amongst the team.
- Performs related duties and special projects assigned.
- Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
- Cooperates closely with In-Suite Dining and Housekeeping to ensure a seamless In Room Dining and cleaning experience. Acts as a link for guests with all other areas of the hotel.
- Addresses any security incidents and guest complaints to the Head Butler and reacts proactively when suitable and appropriate.
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.
- Performs any duties and special projects as requested by management whether in your own department or any other department

  • Assistant Butler

    3 days ago

    Doha, Qatar RAFFLES Full time

    **THE ROLE** The Butler is at the center of the Raffles Doha guest service experience. The role encompasses a spectrum of responsibilities that mainly support the Raffles Butler in delivering efficiently an immaculate guest experience. During the occasional guest interaction, the Assistant Butler strives to listen attentively, observes all details, and...

  • Butler Supervisor

    6 days ago

    Doha, Qatar RAFFLES Full time

    THE ROLE The Butler department is at the center of the Raffles Doha guest service experience. The supervisor role encompasses a spectrum of responsibilities from organizing and directing Butlers for pre-arrival, arrival, in-house, departure and post-stay arrangements. A Butler Supervisor plays a vital role in overseeing the daily operations of the Butler...

  • Assistant Butler

    3 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Butler

    5 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Butler

    7 months ago

    Doha, Qatar RAFFLES Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Assistant Head Butler

    3 days ago

    Doha, Qatar Accor HQ Full time

    **THE ROLE** The Assistant Head Butler assists the Head Butler in the overall management of the Butler team. The Assistant Head Butler is an intuitive, meticulous, and organized individual that shines as a good listener with guests and colleagues and exuberates warmth. He or she is a strong motivator, a leader by example and ultimately drives high colleague...

  • Nurse - Raffles & Fairmont Doha

    2 weeks ago

    Doha, Qatar RAFFLES Full time

    **Objective** To provide assistance in delivering a primary and continuing medical care for patients in accordance with RESORT NAME’s standards and procedures. **Main Duties**: - **Financial**: - Ensure par stock of medicinal supplies, tools & equipment is well maintained and properly stocked for daily operation and informing doctor about stock levels...

  • Bellman - Raffles

    5 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Senior Raffles Ambassador

    5 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Assistant Restaurant Manager

    7 months ago

    Doha, Qatar RAFFLES RAFFLES DOHA Full time

    Company Description BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Services Manager

    6 days ago

    Doha, Qatar RAFFLES Full time

    Scope and Objectives The Guest Services Manager (GSM) assists Director of Front Office in the management of the Guest Services team. The GSM is required to demonstrate humility in leadership of the team, be technically sound on Front Office software, has a guest centric approach in service delivery, be a confident communicator, efficient organizer and has a...

  • Bell Captain

    5 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Associate Director of Sales

    1 week ago

    Doha, Qatar RAFFLES Full time

    Scope and Objectives The Assistant Director of Sales (ADOS) will manage their own account portfolio, whilst also supporting the training and leadership of the team. The ADOS is a brand ambassador supporting Raffles Doha and Fairmont Doha commercial strategy, working closely with the GSO network. **Essential Responsibilities and Duties** - Responsible for...

  • Butler

    7 months ago

    Doha, Qatar itialuS Doha Full time

    Job brief We are looking for a Butler to act as the hotel’s main point of contact for our guests. Butler responsibilities include greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards. Ultimately, you will help us provide the best possible experience for our...

  • Butler

    4 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22164153 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern luxury through service....

  • Hotel Manager

    3 weeks ago

    Doha, Qatar RAFFLES Full time

    **Company Description** Founded in Singapore in 1887, Raffles Hotels, Resorts & Residences are places of endless possibility where ideas are born, history is made and stories and legends are created. We champion fine art and design, and foster culture in all its forms - within our storied walls and the communities beyond. Our renowned legacy of gracious...

  • Butler

    1 week ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22209885 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Marsa Arabia Island The Pearl Qatar, The St. Regis Residence, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to...

  • Butler

    7 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23194873 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Marsa Arabia Island The Pearl Qatar, The St. Regis Residence, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to...

  • Public Relations Manager

    2 months ago

    Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Butler

    6 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24057994 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Marsa Arabia Island The Pearl Qatar, The St. Regis Residence, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to...