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Social Media Representative
3 weeks ago
**Job Summary**:
**Responsibilities**:
- Monitor social media channels for mentions, comments, and direct messages related to the company.
- Respond promptly and professionally to customer inquiries and comments on social media platforms.
- Address and resolve customer concerns, complaints, and issues on social media, ensuring a positive experience.
- Share relevant information, updates, and promotions through social media channels.
- Foster a positive online community and promote brand loyalty by engaging with customers.
- Coordinate with other departments to gather information or resolve complex issues from social media interactions.
- Assist in implementing social media campaigns and promotions to boost brand visibility and engagement.
- Stay updated on social media trends, customer sentiments, and industry developments to adjust strategies.
- Provide regular reports on social media metrics, interactions, and feedback to assess performance and guide improvements.
- Adhere to company policies and guidelines in all social media interactions to maintain a consistent brand image.
**Knowledge, Skills, and Experience**:
- 5 years of customer service experience, including 2 years in a similar role.
- Strong knowledge of customer service practices and office procedures.
- Proficient in computer skills and standard office equipment.
- Excellent interpersonal skills.
**Job Types**: Temporary, Contract
Contract length: 6 months
Application Question(s):
- Will you be able to join immediately?
- Do you have minimum 5 years work experience in Customer Service?
- Do you have 2 years work experience as social media representative?
**Language**:
- English (required)
- Arabic (preferred)
Application Deadline: 20/06/2024
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