Duty Manager

2 weeks ago

Doha, Qatar IHG Full time

**About us**
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.
**Your day to day**
Your key responsibilities will include: - Supervise all Front Office colleagues working overnight ensuring a smooth operation and maximum guest satisfaction in all areas. - Ensure that all related policies & procedures are followed by Front Office Colleagues. - Manage the JO loyalty program (i.e. follows up on pending point, carry out training). - Attend daily handover briefings before the beginning of every shift as well as departmental communication meetings. - Control the booking situation of the day and handle booking out guests in case of an overbooking situation. - Always ensure the general cleanliness of the lobby and entrance area and liaise with Housekeeping and Concierge when necessary. - Assist the Team Leaders when necessary (i.e. with checking Registration Cards, Group Check-ins). - Record relevant details of any major incident and important information in the guest feedback report and follow up on the pending feedback. - Complete a check on input standards (guest profiles, market, source, and channel codes) on a daily basis, highlighting any problem to the Assistant Front Office Manager and taking action to ensure continual improvement. - Proceed with standard testing regularly for the agents and the supervisors according to Jumeirah and LQA standards. - Perform any related duties and special projects as requested by the Front Office Manager. - Adhere to Jumeirah International’s Guiding Principles and Hallmarks and to promote them to all colleagues making sure to always be an example for them. - Carry out appraisals and Bi-Monthly Feedback Sessions as allocated by the Front Office Manager. - Identify training needs, carry out training, and document it appropriately. - Maintain a high level of product knowledge about Madinat Jumeirah as well as other Jumeirah International units. - Working with different weekly rotating shifts (Morning, evening, Night) Your key responsibilities will include: - Supervise all Front Office colleagues working overnight ensuring a smooth operation and maximum guest satisfaction in all areas. - Ensure that all related policies & procedures are followed by Front Office Colleagues. - Manage the JO loyalty program (i.e. follows up on pending point, carry out training). - Attend daily handover briefings before the beginning of every shift as well as departmental communication meetings. - Control the booking situation of the day and handle booking out guests in case of an overbooking situation. - Always ensure the general cleanliness of the lobby and entrance area and liaise with Housekeeping and Concierge when necessary. - Assist the Team Leaders when necessary (i.e. with checking Registration Cards, Group Check-ins). - Record relevant details of any major incident and important information in the guest feedback report and follow up on the pending feedback. - Complete a check on input standards (guest profiles, market, source, and channel codes) on a daily basis, highlighting any problem to the Assistant Front Office Manager and taking action to ensure continual improvement. - Proceed with standard testing regularly for the agents and the supervisors according to Jumeirah and LQA standards. - Perform any related duties and special projects as requested by the Front Office Manager. - Adhere to Jumeirah International’s Guiding Principles and Hallmarks and to promote them to all colleagues making sure to always be an example for them. - Carry out appraisals and Bi-Monthly Feedback Sessions as allocated by the Front Office Manager. - Identify training needs, carry out training and document it appropriately. - Maintain a high level of product knowledge about Madinat Jumeirah as well as other Jumeir

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