Microsoft Dynamics 365 CRM Technical Lead

3 weeks ago

Doha, Qatar Cognizant Technology Solutions Full time

**Not Applicable**

**Qualification**:
Science or Engineering or other relevant graduate degree or Agile certification
** Responsibility**:
Operational Excellence
- Establishes, executes, and oversees project's operations (ie Budget, forecasting, margin, metrics billing/invoicing, purchase orders, MSA/ SOW/ SLA compliance, etc).
- Metrics and Reporting.
- Manage the tracking/measurment and progress against established measures and metrics (eg bid vs did, SLA, and any other operational or contractual measures).
- Program Governance.
- Establish, execute and oversee a project's governance (ie stakeholder management, communication ceremonies, benefits management, change management, scope management, team work enviorment, onboarding, etc.
- Estimation and Planning.
- Establishes, executes, and oversees project delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints/PIs)\ nGrow the Business.
- Supports pursuits (and running them as a project) as required.
- Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opprtunities for the client.
- Drive for Results.
- Drives optimal business value though scope management, change management, communication ceremonies, acceptance criteria, negotiation, etc.
- Execution Excelllence.
- Lead the the setup and then the daily running of a project (ie task assignment and optimization, resource schedules, planning, logistics, tracking,issues/risk management, running meetings, organizing events, status reporting, adhoc reporting, signoffs, etc).
- Client Relationship Management.
- Establishes and builds relationships with client and other stakeholders for the project.
- Managing Teams.
- Leads team by supporting and driving career growth, personal/ team development, well being, diversity and inclusion.
- provides input to HCM supervisors on performance of all direct reports on a program, irrespective of the business unit of the direct report.
- Community Development.
- Lead and personally contributes to the continous improvement of the program & project management guild and community (best practices, networking, standards, training, tools, etc).
- Compliance.
- Responsible for Project Management tool and process compliance (ie Delivery Governance Dashboard).

**Must Have Skills**
- MS Dynamics-BC
- Airlines-Loyalty Management
- CRM-Airlines

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Mar 04 2024

**About Cognizant

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