Membership Database Coordinator
3 days ago
Key Accountabilities:
- Takes responsibility for ensuring optimal use of database functionality to support Culture Pass membership.
- Coordinates extraction of information from the database and imports to relevant websites such as Mailchimp.
- Develops written documentation, internal operating procedures and end user instructions. Trains and notifies museum staff of changes to data entry and operational policies and procedures and provides ongoing technical assistance.
- Keeps stock of Culture Pass tiers cards and other member related material. Liaises with museum staff to replenish card stock.
- Provides database quality control; investigates and resolves data and reporting inconsistencies; develops and implements workflow, data entry, collection and reporting procedures.
- Works collaboratively with IT staff in the planning process and to discuss Membership goals; ensures the database provides the required information and is used to its fullest capacity.
- May serve as liaison with outside agencies and subcontractors on data analysis and reporting issues and needs; determines needs and designs reports or other methods to meet needs.
- May serve as the contact for software vendor regarding database maintenance, product problems and services; collaborates with management regarding annual service contract negotiations.
- Provides insights for future business based on data reports.
- Leads third party technical projects related to Culture Pass presence on external stakeholders’ platforms.
- Takes charge of member inquiries related to technical issues involving database and website matters.
- Performs other related duties as assigned.
Qualifications/Requirements:
- Bachelor’s degree in a relevant field
- 4 years in relevant field
- Excellent communication and writing skills
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