Service Lead Field Technician

4 weeks ago

Doha, Qatar Carrier Klimatechnik GmbH Full time

**Date Posted**:
2023-02-18

**Country**:
Qatar

**Location**:
LOC QAT01:404A, Jaidah Square, Airport Road, Doha

Role: Lead Field Technician - Aftermarket and Service

Location: Qatar, Doha

Contract type: Full-time

About Carrier

At Carrier, we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter to people and our planet. We exceed the expectations of our customers by anticipating industry trends, and working tirelessly to master and revolutionize them. This is why we come to work every day, and we do it The Carrier Way.

Join us and make a difference together.

About the role

As the Lead Field Technician in Aftermarket and Service, you will report to the Service Supervisor. You will be responsible for installing, testing, servicing, and repairing complex equipment to conform with company operating specifications and customer requirements. You will lead a team of Senior Technicians, Technicians & Junior Technicians to maintain and analyze equipment logs to identify equipment repair needs and required repair methods.

You will rely on moderate to extensive experience and judgment to plan and accomplish assigned tasks.

**Responsibilities**:

- Perform on-site field service directly to customers regarding installing, updating, operating, maintaining, troubleshooting, repairing, and removing equipment to meet customer requirements.
- Execute assigned jobs under services/warranty and complete the job as per the budgeted man-hour.
- Install, test, service, troubleshoot, and repair complex equipment to conform with company operating specifications and customer requirements.
- Perform complex on-site preventative maintenance, routine repair, troubleshooting, and calibration after installation.
- Lead team(s) of Senior Technicians, Technicians & Junior Technicians to inspect equipment on a regular basis and provide repair services as needed to ensure proper functioning.
- Maintain and analyze equipment logs to identify equipment repair needs and required repair methods.
- Use SYCLO device and generate deliver time sheets, confirmations, job cards, EH&S site surveys, and employee engagement surveys.
- Meet assigned SOIP target (revenue, utilization, GM, call back rate, EH&S, and MFA).
- Assist Supervisors on startup jobs as and when required.
- Report escalated problems and spare parts requirements to Supervisor for necessary arrangements, install spare parts when attended, and develop team members.
- Attend weekly and monthly department Operation meetings well prepared.
- Attend EH&S trainings, follow guidelines at all times for self and team, in the usage of right tools & PPEs in an appropriate way. Inspect and inform Supervisors.
- Communicate effectively within the organization and with customers using company-provided mobile and laptop.

**Requirements**:
We are looking for someone who has the following qualifications:

- Technical Diploma or higher in HVAC
- Minimum 10 years of relevant experience
- Proficiency (Speaking, Reading & Writing) in English
- Communication skills (Understanding questions and responding correctly)
- Customer focus orientated
- Analytical thinking skills
- Team management skills

Our commitment to you

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

This is The Carrier Way.

Join us and make a difference.

**Carrier is An Equal**
**Opportunity/Affirmative**
**Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

**Job Applicant's Privacy Notice**:
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