Receptionist/cashier
2 weeks ago
To put guest care as a priority, with every effort being made to meet guest’s needs with all comments/complaints being actioned, following procedures as laid down in the service standards manuals.
**SPECIFIC JOB RESPONSIBILITIES**
- Report for work on time according to the weekly schedule and to be well groomed.
- Assist in the production of daily figures of revenue and occupancies.
- Handle and follow up complaints as per standard.
- Ensure that covering letters, Passport copy and vouchers are attached to registration cards after checking in guests & take the proper guarantee from the guest upon check in.
- Ensure that all wake-up calls are made on time.
- Check daily reservation and make the allocation as well as checking any special requests accordingly
- Fill properly guest's information in the guest profile, any special preferences
- Follow-up reservation requests after the working hours of the reservation department or in peak hours.
- Ensure efficient check-in and checkout at all times, Follow and fulfill all check list tasks.
- Communicate transportation issues (airport pick-up and airport drop) with the concierge.
- Ensure and handle professionally bills postings, Double-check the bills especially the groups, handle payments on Cash & City Ledger.
- Ensure that cash float is correct at all times, including small change
- Report any short or over in cash to the front office manager or his assistant immediately, and to balance daily any short recorded by accounts.
- Keep the Duty Mobile phone active at all times.
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Receptionist: 1 year (preferred)
**Language**:
- Arabice (preferred)
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