Hostess

5 months ago

Doha, Qatar The Ned London Full time

**HOSTESS**:
The Ned Doha
- Doha- competitive- Full timeLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

**Job Purpose**

We are looking for a Greeter/Hostess to work within The Ned Doha. If you have experience as a Hostess/Greeter in a busy restaurant or hotel luxury environment, and you are enthusiastic, passionate and knowledgeable about fresh food and good service, then we want to hear from you

**Responsibilities**
- Warmly welcome guests upon arrival and provide a gracious first impression.
- Manage reservations for dining, spa appointments, and other hotel amenities with precision and efficiency.
- Escort guests to their tables and ensure seating arrangements are comfortable and in line with their preferences.
- Provide guests with information about hotel facilities, services, and local attractions, offering personalized recommendations as needed.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving to exceed expectations.
- Collaborate closely with other hotel staff members to ensure seamless operations and exceptional service delivery.
- Promote upselling opportunities and special offers to enhance the guest experience and maximize revenue.
- Maintain a polished and professional appearance in accordance with the hotel's grooming standards.
- Adhere to all hotel policies, procedures, and safety regulations to ensure a safe and pleasant environment for guests and colleagues alike.

**Qualifications**
- Excellent communication skills, both verbal and written, with a warm and welcoming demeanor.
- Strong organizational skills and attention to detail to manage reservations and guest requests effectively.
- Ability to multitask, prioritize tasks, and adapt to changing circumstances in a fast-paced environment.
- Team player with a positive attitude and a genuine passion for providing exceptional hospitality.
- Proficiency in multiple languages is an asset.
- Flexibility to work evenings, weekends, and holidays as required.

**Work Experience & Knowledge**
- Previous experience in customer service, hospitality, or a related field preferred.
- Computer proficiency - Excel, Windows, Outlook, PowerPoint and Publisher
- Hotel information system - Opera

**Competencies**
- Communication Skills: Clear verbal communication and active listening skills are crucial for understanding guest needs and providing assistance.
- Customer Focus: Anticipating guest needs, providing personalized service, and ensuring guest satisfaction are central to this competency.
- Interpersonal Skills: The ability to establish rapport, demonstrate empathy, and resolve conflicts diplomatically contributes to a welcoming and harmonious environment.
- Organization and Time Management: Managing reservations, seating arrangements, and guest inquiries requires strong organizational and time management skills. Prioritizing tasks, multitasking effectively, and maintaining attention.
- Problem-Solving Abilities: Strong problem-solving skills enable hostesses to address issues promptly and find satisfactory resolutions while maintaining guest satisfaction.
- Adaptability and Flexibility: Hospitality environments are dynamic, with priorities often changing rapidly. Hostesses must be adaptable and flexible, adjusting to changing circumstances and guest needs while remaining composed under pressure.
- Professionalism: This includes maintaining a polished appearance, adhering to hotel policies and procedures, and handling guest interactions with tact and discretion.
- Sales and Upselling: Promoting special offers, upgrades, and additional services to guests requires effective sales and upselling skills.
- Cultural Awareness and Sensitivity: Understanding and respecting cultural differences, customs, and preferences contribute to creating inclusive and welcoming experiences for all guests.

**What In It for you?**
- One of the most iconic place to be and work
- Amazing learning and development program
- Discounted rates at The Ned Doha
- Fantastic career growth opportunities

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed

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