Guest Service Representative

2 months ago


Doha, Qatar Place Vendome Full time

Are you passionate about providing exceptional guest service? We're seeking a dynamic and customer-focused individual to join our team as a **Guest Service Representative** at **Place Vendôme** Qatar.

**Key Responsibilities**:

- Greet and assist guest with inquiries, providing accurate information about the mall, its services, and amenities.
- Deliver friendly and professional service at all times, maintaining a positive and approachable demeanor.
- Handle and resolve customer complaints or concerns promptly, escalating issues to management when necessary.
- Stay updated on mall events, promotions, and tenant information to provide comprehensive assistance.
- Collaborate with team members to maintain a seamless guest experience

**Qualifications**:

- Excellent communication and interpersonal skills, with a passion for customer service.
- Previous guest service experience is preferred, ideally in a retail, hospitality, or guest services environment.
- Ability to thrive in a fast-paced setting and manage multiple tasks effectively.
- Strong problem-solving skills with the ability to think on your feet and handle challenging situations.
- Familiarity with the mall layout and tenant offerings is an advantage.
- Fluency in **English** is required; additional languages are a plus

**Benefits**:

- Competitive salary package
- Comprehensive health and wellness programs
- Opportunities for career growth and professional development
- A supportive and inclusive work environment

**Experience**:

- Customer Service: 3 years (required)

**Location**:

- Doha (required)



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