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Guest Relation Agent

1 week ago

Doha, Qatar Apt Resources Full time

Our client an international 5 star hotel chain is looking for a Guest Relations Officer to provide high-quality service to their hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to their facilities.

**Responsibilities**:

- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

**Requirements**:

- Proven experience as a Guest Relations Officer in any 5 star hotel in the GCC
- Familiarity with hospitality industry standards
- Proficiency in English and Arabic is a must
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills

**Benefits**:
QAR 2500 - 2900 + accommodation + transport and other 5 star hotel benefits