Servicedesk & L1 Network Engineer

2 weeks ago


Doha, Qatar Metromet Contracting WLL (IT Business Division) Full time

**Position: ServiceDesk & L1 Network Engineer**
Education: Degree or Diploma
Certification: CCNA
Job description:

- Managing the help desk call queue to ensure that all requests are addressed in a timely manner.
- Log all support requests into the ticketing system, keeping track of progress and updating status regularly
- Escalate support requests to appropriate teams when necessary.
- Follow up with customers after issues have been resolved to ensure satisfaction
- Hands-on experience with ITSM, monitoring, network diagnostic and network analytics tools
- Solid understanding of the OSI or TCP/IP model.
- Understanding of networking protocols.
- Configuring and installing various network devices and services (e.g., routers, switches etc.)
- Performing network maintenance and system upgrades including software upgrades, patches, hot fixes and best practice security configurations.
- Identifying customer issues and diagnosing the root cause of the problem.
- Providing basic troubleshooting and guidance to customers in resolving their issues.
- Good communication skills (verbal and written) and the ability to work within a 24x7 support environment.

2.

**Required Skills**:

- Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
- Experience with ticketing systems, such as CA Service Desk, BMC remedy, HPSM etc.
- Basic networking knowledge
- Must have Knowledge on LAN, WAN, VLANS, Inter V-LAN, VTP.
- Must have Knowledge on switch STP, RSTP, MSTP, TCP/IP, UDP.
- Time-management skills
- Strong documentation skills
- Good communication skills (verbal and written) and the ability to work within a 24x7 support environment.

3. Qualifications & Experience
- Bachelor degree or Diploma in Engineering technologies
- Cisco certifications, CCNA preferable
- **2 to 3 years of experience in network administration or Technical support**

**Job Types**: Full-time, Temporary, Contract
Contract length: 12 months

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you available in Qatar?
- Do you hold a QID with NOC and willing to join immediately for short-term ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- on Cisco Products: 3 years (required)
- ITSM, monitoring, network diagnostic & analytics tools: 2 years (required)
- LAN, WAN, VLANS, Inter V-LAN, VT: 2 years (required)
- switch STP, RSTP, MSTP, TCP/IP, UDP: 2 years (required)

Application Deadline: 18/11/2023


  • L1 Network Engineer

    3 weeks ago


    Doha, Qatar Virtusa Full time

    3 to 5 years of experienceCCNA preferableAbility to provide on call support for device configuration, network troubleshooting for SDWAN products.Great communication skills, ability to talk with filed customers as well as internal teams.Ability to troubleshoot , suggest remedial actions or interact with development teams.Ability to install devices remotely in...

  • Network Engineer

    7 days ago


    Doha, Qatar Novel Overseas Corporation Full time

    We are looking for a network engineer who will be responsible for maintaining and administering our company's computer networks. **Responsibilities**: - Performing disaster recovery operations and data backups when required. - Protecting data, software, and hardware by coordinating, planning, and implementing network security measures. - Troubleshooting,...

  • L1 Network Engineer

    3 weeks ago


    Doha, Qatar Virtusa Full time

    3 to 5 years of experienceCCNApreferableAbility to provide on call support for deviceconfiguration, network troubleshooting for SDWAN products.Greatcommunication skills, ability to talk with filed customers as wellas internal teams.Ability to troubleshoot , suggest remedialactions or interact with development teams.Ability to installdevices remotely in...

  • Eplan Engineer

    3 weeks ago


    Doha, Qatar Madre Integrated Engineering Doha Full time

    1. Independent engineering for GA & Electrical Wiring Diagrams & Loop Drawings, we shall provide(BOQ, IO list, system architecture & Panel selection and accessories) under little supervision of Siemens.2. Familiar with Siemens Automation Products (S7-400H/FH, S7-1200, S7-300, ET200M) & wiring requirement of the same.3. Familiar with Panels...

  • TOTEX Technician

    3 weeks ago


    Doha, Qatar Energy Jobline Full time

    TOTEX areas includebut are not exhaustive too;Emergency Services - in this area thejob holder will participate in the provision and co-ordination ofan emergency service which must be delivered in a safe, costeffective, efficient and customer focused manner. Please be advisedthat primarily this role would be focussed on EmergencyServicesNetwork Maintenance -...

  • TOTEX Technician

    4 weeks ago


    Doha, Qatar Energy Jobline Full time

    TOTEX areas include but are not exhaustive too; Emergency Services - in this area the job holder will participate in the provision and co-ordination of an emergency service which must be delivered in a safe, cost effective, efficient and customer focused manner. Please be advised that primarily this role would be focussed on Emergency ServicesNetwork...

  • Network Engineer

    4 days ago


    Doha, Qatar Candidzone Full time

    We are hiring for **Network Engineer** **Responsibilities**: - Network Engineer skilled at Designing and overseeing complex enterprise networks with a focus on efficiency and performance optimization. - Bachelor's Degree, preferably in IT/Computer Science or equivalent professional experience. - Relevant experience in Network enterprise environment. -...

  • Network Engineer

    4 weeks ago


    Doha, Qatar CANDIDZONE Technologies Full time

    We are Hiring !!! Network Engineer - Education & Experience & Certifications - Bachelor's degree from an accredited university in Electronics and Communication Engineering or Computer Engineering or related fields. - Must have a driving License - Minimum 2 - 3 years relevant experience in networking, with expertise in at least two or three of the following...

  • Network Engineer

    4 days ago


    Doha, Qatar Hot & Cold International Consulting Full time

    Hiring for Software Outsourcing company in DOHA, QATAR NETWORK ENGINEER QUALIFICATION / EDUCATION - Arista Cloud Engineer (ACE) Level 3 or 4 - Aruba Certified Mobility Professional (ACMP) - CCNP or equivalent Routing EXPERIENCE - Min 5 years’ experience in similar position. - Excellent communication skills (oral & written). - Bilingual (Arabic/English)...


  • Doha, Qatar Swan Global WLL Full time

    We are Hiring !!! **Position** **:(IT) Network Engineer** Must have 2- 5 year’s experience in Qatar Duration : Permanent **Salary**: To Be Discussed Duty Hours : 10 hrs/6 days Job locations - Doha **Job Description: - ** - Work experience in Qatar as Network Engineer minimum 2 years - Experience in Arista and Aruba network environments and...


  • Doha, Qatar Talent Pal Full time

    Job Purpose Summary: Provides support services to Oracle HRMS/IPMD and other HR technology systems and applications such as data entry updates system data maintenance and system upgrades and testing. Assists in the provision of accurate and timely HR MIS reports Supports payroll compensation and benefits recruitment salary administration with the provision...


  • Doha, Qatar Bitech Middle East On Demand BitechInternational Full time

    *Job 1: NOC Engineers* Experience: 2years Location:DohaQatar*Job2: NOC Analyst* Experience: 3years Location:DohaQatar*Job3: NOC Manager* Experience: 5years Location:DohaQatarTheMSP will be responsible for overseeing and managing the Customersnetwork infrastructure.*Responsibilities:*1.Monitor servers and network traffic and performance to ensureuptime and...


  • Doha, Qatar K20S Kinetic Technologies Private Limited Full time

    *Job 1: NOC Engineers*Experience: 2yearsLocation:DohaQatarDuration:Longterm*Job2: NOC Analyst*Experience: 3yearsLocation:DohaQatarDuration:Longterm*Job3: NOC Manager*Experience: 5yearsLocation:DohaQatarDuration:LongtermTheMSP will be responsible for overseeing and managing the Customersnetwork infrastructure.*Responsibilities:*1.Monitor servers and network...

  • Network Engineer

    4 weeks ago


    Doha, Qatar CANDIDZONE Technologies Full time

    Bachelor's degree from an accredited university in Electronics and Communication Engineering or Computer Engineering or related fields. - Minimum 2 - 3 years relevant experience in networking, with expertise in at least two or three of the following areas: Routing and switching, WiFi, DMS, Security, Structured Cabling, and Collaboration. - Must be CCNA...

  • Sr Network Engineer

    4 weeks ago


    Doha, Qatar Novel Overseas Corporation Full time

    Experience : 5+ Years **Description**: - 5+ Years of experience as Network Engineer - Experience in team handling - Aruba Certification is must **Experience**: - Network Engineer: 5 years (required) License/Certification: - Aruba Certification (required) **Location**: - Doha (preferred)


  • Doha, Qatar Bitech Middle East On Demand Bitech International Full time

    *Job 1: NOC Engineers* Experience: 2 years Location: Doha Qatar*Job 2: NOC Analyst* Experience: 3 years Location: Doha Qatar*Job 3: NOC Manager* Experience: 5 years Location: Doha QatarThe MSP will be responsible for overseeing and managing the Customers network infrastructure. *Responsibilities:* 1. Monitor servers and network traffic and performance...


  • Doha, Qatar K20S Kinetic Technologies Private Limited Full time

    *Job 1: NOC Engineers* Experience: 2 yearsLocation: Doha QatarDuration: Longterm*Job 2: NOC Analyst* Experience: 3 yearsLocation: Doha QatarDuration: Longterm*Job 3: NOC Manager* Experience: 5 yearsLocation: Doha QatarDuration: LongtermThe MSP will be responsible for overseeing and managing the Customers network infrastructure. *Responsibilities:* 1....

  • Network Engineer

    4 weeks ago


    Doha, Qatar Brick Stone Trading & Contracting Full time

    Hiring a " Network Engineer" for a reputed construction company in Qatar. - Required bachelor's degree in computer science or equivalent. - Should have intellectual skills in branding the company on social media websites. - Should have experienced in graphic design and cloud platforms in Construction company. **Salary**: QAR6,000.00 per month


  • Doha, Qatar K20S Kinetic Technologies Private Limited Full time

    **Job Title**: Network Security Engineer Location: Qatar (Outsourced to Government Organization) Position Type: Full-time Experience: Minimum 5 years in Network Security Industry Preference: Government Organizations (Advantage) As a Network Security Engineer at Arab Solutions, you will be deployed to work with a key government organization in Qatar. You...


  • Doha, Qatar Google Full time

    Minimumqualifications:Bachelor's degree in ComputerScience, Network Engineering, a related technical field, orequivalent practical experience.10 years ofexperience in the Networking Design and Network TestAutomation.Preferredqualifications:Experience in design and implementLAB network matching production environment, tooling forconfiguration and debug of...