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Senior Field Service Engineer

2 months ago

Doha, Qatar Smiths Group Full time

REF:
- DETECTIONEMEA02030- DIVISION:
- Smiths Detection- JOB FUNCTION:
- After Sales Service RepairAbout Us

Duties & Responsibilities

**Responsibilities**:

- Timely deliver all services to the customers, based on the contracts; mainly to fulfill the uptime requirements for our products.
- Carry out installation, commissioning, operator instructions, maintenance and repair on products and trading goods sold by Smiths Detection
- Do the factory configuration of complex spare parts, including IT components.
- Repair of equipment and systems including the required documentation.
- Integration in complex environments
- Participation in Stand-by and Shift-work Services - Supporting Level 1 & 2 service staff
- Feasibility of task in accordance with laws and provisions
- Usage of spare parts based on the technical fault analysis in accordance to the contract and/or in accordance with the customer
- Act as escalation level for the Level 1 & 2 service staff
- Perform shift and resource planning of Level 1 & 2 service staff
- Continuous supervision of the local service organization as well as available resources Ensure full process adherence of the allocated technical staff and proper reporting according to the contract.
- Drive continuous process improvements in order to achieve operational excellence and maximum efficiency.
- Management of spare part inventory and material movement
- Monitoring of installed system base
- Capable to integrate products in complex environments and commission the corresponding interfaces
- Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems
- Replacing faulty network hardware components when required
- Monitoring network performance to determine if adjustments need to be made
- Configuring and testing networking software, computer hardware, and operating system software
- Ability to implement, administer, and troubleshoot network infrastructure devices
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
- Strong focus on customer requirements and problem solving

The Individual

Skills and Experience:

- Degree in Electronics & Telecommunications At least 2-3 year of experience as System Specialist
- Analytical and problem-solving skills, with an emphasis on process improvement Remain calm in stressful situations and act with resilience and tenacity
- Self-motivated, reliable, and accountable individual
- At least 2-3 year of experience as System Specialist, with the ability to functionally lead teams
- Worked on large scale installations in an international environment.
- Handle unexpected issues outside the daily routine, remove roadblocks and drive the execution of resolution measures
- MS SQL Server, SQLite, PostgreSQL Windows and windows Dashboards, Linux, VMWare vSphere ESXi,SAP,ServiceMAX,Windows Automate, Windows script, SSH, SNMP, RSTP, C#.NET, Python, C++, VeriLog
- Capable to integrate products in complex environments and commission the corresponding interfaces
- Strong focus on customer requirements and problem solving Good communication skills
- Ability to manage teams as well as working as part of an integrated team
- Fluent language skills in English.
- Capability to instruct and lead installation/maintenance teams.
- Takes over the role as a site manager for service as required.
- Full responsibility of the overall network infrastructure
- Blameless police report
- Must be decisive, driven and conscientious and interact well in a team environment.
- Analytical and problem-solving skills, with an emphasis on process improvement - Ability to lead and maintain service teams
- Ability to multi task and manage a wide range of activities.
- Drive conflict resolution in a productive manner and the interest of the customer
- Remain calm in stressful situations and act with resilience and tenacity. - Self-motivated, reliable, and accountable individual.
- The ability to make good judgments by thinking quickly and broadly.

**Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.**

**Diversity & Inclusion**:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
- At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing.