Deputy Operations Manager

7 days ago

Doha, Qatar Experts Collection Solutions LLC Full time

**About Us**

**Experts Collection Solutions LLC**is a leader in the debt collection sector in Qatar, specializing in providing professional, efficient, and reliable solutions for banks and financial institutions. Our team is comprised of seasoned professionals committed to excellence, integrity, and customer satisfaction. Join us in our mission to redefine debt recovery standards and assist our clients in achieving financial stability.

**Job Summary**

The **Deputy Operations Manager**supports the Managing Director in overseeing and enhancing operational processes, ensuring smooth execution of day-to-day activities, and meeting key performance targets. This role includes managing teams, coordinating with other departments, and implementing strategies to increase efficiency and productivity across the organization.

**Responsibilities**:
As a **Deputy Operations Manager**, your responsibilities are as follows:

- Support the Managing Director in developing, implementing, and managing operational procedures to ensure efficiency and effectiveness.
- Oversee daily operations, troubleshoot issues, and ensure compliance with company standards and policies.
- Monitor project progress, key performance indicators (KPIs), and ensure goals are met or exceeded.
- Develop and manage team schedules to ensure adequate coverage and efficient resource allocation.
- Promote a positive and collaborative work environment, addressing any personnel issues as they arise.
- Assist the Managing Director in strategic planning for operational improvements and growth initiatives.
- Identify areas for process improvement, recommend changes, and lead the implementation of new strategies.
- Collaborate with department heads to align operational goals with company objectives.
- Support budget planning and expenditure monitoring to ensure cost-effective operations.
- Analyze operational costs and optimize resources to maintain profitability without compromising quality.
- Provide monthly operational and financial reports to the Managing Director.
- Oversee quality control processes to ensure services meet company standards and client expectations.
- Ensure adherence to regulatory and compliance requirements specific to the collection industry.
- Develop and enforce safety protocols, minimizing workplace risks and incidents.
- Address client inquiries or complaints and ensure timely resolution to maintain customer satisfaction.
- Represent the operations department in client meetings as needed.
- Monitor industry trends and best practices to keep operations at a competitive edge.
- Encourage innovation and continuous improvement within the operations team.
- Conduct regular assessments of operations’ workflows, suggesting enhancements where necessary.
- Undertake any additional tasks related to the role as per job requirements, ensuring alignment with company vision and strategies

*

**Job Requirements**:
**Education and Experience**:

- Bachelor’s degree in finance, business administration, or a related field.
- A minimum of 1-3 years of experience in debt collection, communications, or a related field.

**Skills and Abilities**:

- Bachelor’s degree in Business Administration, Operations Management, or a related field. A master’s degree is preferred.
- Minimum of 5 years of experience in an operations role, with at least 2 years in a supervisory or managerial capacity.
- Proven experience in managing and optimizing operations within a similar industry.
- Knowledge of compliance and regulatory requirements specific to the industry.

**Professional Attributes**:

- High ethical standards and integrity.
- Strong attention to detail and accuracy.
- Ability to work under pressure and handle complex situations.
- Proactive and self-motivated with a strong sense of initiative.
- Commitment to confidentiality and discretion in handling sensitive information.
- Ability to foster a collaborative and respectful work environment.

**Technical Skills**:

- Strong leadership and team management skills with the ability to motivate and guide staff.
- Excellent problem-solving skills and ability to make decisions under pressure.
- Solid knowledge of operational processes and best practices within the industry.
- Proficiency in project management and ability to handle multiple projects and deadlines.
- Strong analytical and financial skills, with an understanding of budget management.
- Exceptional communication and interpersonal skills, with the ability to work collaboratively.
- Advanced proficiency in MS Office Suite, particularly Excel, and operational software.

Pay: From QAR8,000.00 per month

Application Question(s):

- Have you worked in the debt collection, financial services, or a related industry?
- How familiar are you with financial forecasting and budget planning for operational activities?
- Have you previously managed or supervised a team? If yes, how many people were in your team?
- Describe a time when you had to address a significant

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