Social Media Agent
3 days ago
Agent to check Social Media networks at all time relating to Brand
- Guide customers on available BRAND product and services, packages, value added services
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure proper recording and closure of all issues
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Communicate in a helpful and friendly manner with every customer
- log in customer queries in BRAND provided Applications and resolve customer complaints
What we are looking for
- Social media awareness and active user of SM like Facebook, Twitter, WhatsApp Instagram
- Excellent command of Arabic and English language
- Typing speed of 30 - 35 words per minute in both languages
- Ability to work under pressure
- Willingness to work in all shifts
- 6 Months Valid Qatari RP (Mandatiory Work permit)
- Knowledge of customer service principles and practices
- Good Computer literacy - MS Word, Outlook, Internet and Intranet system
- Good knowledge of Telecommunication products and services
**Job Type**: Contract
Contract length: 6 months
**Salary**: QAR3,000.00 - QAR4,500.00 per month
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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