Guest Service Agent

2 months ago

AlWakrah, Qatar Time Rako Hotel Full time

The GRE is at the forefront of customer service. To be the first one to greet guests as they arrive. To provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering.

To provide a courteous, professional, efficient and flexible service at all times, following the set Standards of Performance and Objectives set in the Hotel’s Mission Statement.

To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks required for the position.

To be entirely flexible and adapt to rotate within the department of the Hotel as assigned by the Front Office Manager.

To be fully conversant with all services and facilities offered by the hotel.

To be responsible for the typing, filing and up keeping of all Private & Confidential matters related to the department of Front Office. To fully understand and adhere to the Confidentiality Requirement for the position.

To set up an efficient network of communication within the department and with other departments.

Welcoming and greeting all guest arrivals into the Hotel (Walk-ins, Guests in-house, Corporate Clients, etc.) Attend to guests courteously and deal promptly with their requests and queries.

Pay: QAR2,000.00 - QAR2,100.00 per month

**Experience**:

- Hotel: 2 years (required)

**Language**:

- English (required)
- Tagalog (required)

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