Telesales Agent

Conduct outbound calls to prospective customers to promote and sell retail banking products, including loans, insurance, personal accounts, and credit card insurance.
- Provide accurate information about the features, benefits, and terms of various retail banking products.
- Identify customer needs and recommend appropriate banking solutions based on their financial requirements.
- Meet or exceed sales targets and key performance indicators (KPIs) set by the company.
- Maintain a high level of professionalism and customer service during all interactions with customers.
- Keep detailed records of customer interactions, inquiries, and sales transactions in the CRM system.
- Collaborate with other team members and departments to optimize sales strategies and improve overall performance.
- Stay updated on industry trends, market conditions, and competitor offerings to effectively position our products and services in the market.

**Skills**:

- Excellent knowledge of retail banking products, including loans, insurance, personal accounts, and credit card insurance.
- Strong sales and negotiation skills with a track record of meeting or exceeding sales targets.
- Exceptional communication skills, both verbal and written.
- Ability to build rapport and establish trust with customers over the phone.
- High degree of self-motivation and resilience in a target-driven environment.
- Flexibility to adapt to changing priorities and business needs.

**Qualifications**:

- Proven experience as a Telesales Agent or similar role in the retail banking industry.
- Proficiency in using CRM software and other sales tools.
- Bachelor’s degree in Business Administration, Finance, Marketing, or related field preferred.

Job ID 280524-114BS