Marine Supervisor

1 day ago


Doha, Qatar Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**The Company**
Doha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 15 years and has sole distribution rights for Honda, Volvo cars and trucks, reputed brands of watches and electronics such as Raymond Weil, Casio and Sanyo as well as Yanmar marine engines in the country.

**The Role**
As Marine Service Supervisor, you will manage and lead a team of marine technicians in allocating workload and managing the day to day operations in the workshop. You will ensure work is delivered on time and to a quality standard.

Reporting to the Marine Sales & Aftersales Manager, your key accountabilities are as follow:

- Responsible for the day to day operations of the marine workshop and field service units.
- Planning, organizing, and supervising the day-to-day activities of the workshop including staff management.
- Determine schedules, sequences, and assignments for work activities, based on work priority, parts availability and technicians’ skills.
- Greet customers and determine needs, providing clear and precise instructions on the job cards for the marine technicians.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Identify client’s needs and explain/demonstrate DOMASCO marine services to them, which may involve technical descriptions of Honda outboard engines and Yanmar marine diesel engines and the way they may be used.
- Maintain and establish good relationship with customers.
- Develop and implement systems to record, file and store information pertaining to client enquiries.
- Ensure that the complaint, cause, and correction of each problem are noted in the Repair order

**The Person**:
**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.



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