Guest Experience Agent

7 months ago

Doha, Qatar SPHC Full time

Do you see yourself as a Guest Experience Specialist for Velero Hotel Doha Lusail?

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

**Responsibilities**:

- Be knowledge of the product and services offered by the hotel.
- Be aware what is happening at the hotel, operational hours, special offers.
- Be aware what is required of you regarding Quality Audit, Local Regulations and Guest Experience.
- Follow departmental guidelines.
- Maintain the stationary with all collaterals and supplies.
- Work to make the lives of our guests, colleagues and owners in a best possible experience.
- Be able to process guest journey from Check In till Check Out time.
- Participate in achieving department targets and goals.
- Maintain loyalty of the guests.
- Be aware and up to date about our Loyalty Program, and ensure we deliver on benefits while enrolling our newest members

It can be a physical role and although there are the usual meetings, briefings and of course guests to welcome or wish a fond farewell, you will need to be on your feet most of the day out and about in the lobby, so fitness will be key for you, although reasonable adjustments will be made where we can.

What we need from you
- Communication skills - guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Fluency in the English language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.
- Flexibility - night, weekend and holiday shifts are all part of the job
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Experience - ideally you’ll have spent at least two year in a front desk or guest service position in a 5 star property
- Ability to work independently and within a team environment

What you can expect from us

We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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