Business Analyst

6 days ago

Doha, Qatar Qatar Airways Full time

JOB PURPOSE:

- Responsible for conducting quantitative and qualitative analysis for consumer behaviour, brand business intelligence, business performance, KPIs evaluation for all functions including: retail, store, vendor profitability, inventory, warehouse. Additionally, maintaining QDF database and BI tool(s) in coordination with QR IT department, conduct and evaluate all daily, weekly, monthly and yearly sales and promotion reports/dashboard, support R3 Reporting and BI project during the transfer stage, assist in restructuring, mapping, generating, maintaining, analysing all new R3 analytical reporting.

ACCOUNTABILITIES:
Operational
- Constantly communicate with all relevant business owner and end-users (including Category Manager, Operational Managers, Marketing) to understand and assess their reporting requirements or if any modification required for existing reporting to support the sales team operation, coordinate with QR IT for any reporting development ensuring it’s in line with the new BI reporting and analytical structure.
- Conduct gap analysis and logical root cause methodology frequently to define all possible factors impacted the sales trend, fluctuation, and provide realistic feedback/recommendations to the line manager and senior management for attention and action.
- Conduct quantitative and qualitative analysis for consumer behaviour, customer profile, store, brand BI mystery shopper programme, market survey to understand customer behaviour, market trend, and new/existing needs, segment profitability, area of improvement and growth opportunity, accordingly make relevant business proposal to achieve business objective.
- Assessing performance of all marketing promotional activities, evaluate the sales outcome against the target and relevant KPIs, identify and highlight key findings/observation to line manager for full evaluation and provide recommendations for business improvement to reach sales target.
- Troubleshooting all Microsoft Dynamics R3 reporting failures with QR IT Technical team to ensure reporting accuracy achieved and maintained in the business, accountable for the successful management of central database and information sources.
- Support in the process of developing QDF strategy and planning by providing accurate data, analysis past performance or any other relevant information to improve the accuracy of future projection as well as to support the business plan.
- Provide business performance analysis and propose strategies and solutions to address commercial challenges and issue identified.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Personal Development
- Take responsibility for own ongoing personal development and growth of expertise.
- Keep abreast with any market trends and developments
- Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
- Train Qatari staff in various duties as per business requirements.

Operational Safety
- Ensure full awareness of work health and safety requirements and expectations in order to minimise health and safety risks for self and colleagues.
- Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation to guarantee employee safety, security, legislative compliance, delivery of high quality service with a responsible environmental attitude.
- Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved.

Environmental Competencies
- Contribute towards Qatar Airways Group Environmental Objectives and targets.

Qualifications

Qualifications:

- Relevant College or University qualification to min Bachelor's level or equivalent

Previous Experience:

- Minimum 4 years relevant experience

Job Specific Skills:

- Critical and analytical thinking
- Business Performance and KPIs monitoring
- Command of English language
- High communication and presentation skills.

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