Assistant Operations Manager

3 months ago


Doha, Qatar Karami Companies Management Full time

We are currently seeking a dedicated and proactive Assistant Operations Manager to join our team. This role will support the Operations Manager in overseeing daily operations and staff management across multiple locations.

**Key Responsibilities**:

- Assist the Operations Manager in managing daily operations at all café locations, ensuring consistency in service quality and adherence to brand standards.
- Support the recruitment, training, and development of staff across all branches, fostering a cohesive and motivated team environment.
- Conduct regular site visits to evaluate branch performance, operational efficiency, and customer satisfaction.
- Help implement and optimize operational processes to enhance productivity and streamline workflows across all locations.
- Assist in managing inventory levels, ensuring timely ordering and minimizing waste across branches.
- Aid in monitoring branch budgets, expenses, and sales performance, providing insights and recommendations to the Operations Manager.
- Collaborate with branch managers to enhance customer experience, address feedback, and implement improvements based on customer insights.
- Ensure all branches comply with health and safety regulations, maintaining high standards of cleanliness and safety.
- Develop and facilitate training programs to enhance service quality and operational knowledge across branches.

**Qualifications**:

- Bachelor’s degree in Business Management, Hospitality, or a related field preferred.
- 3+ years of experience in café or restaurant operations, with a focus on multi-unit management preferred.
- Strong leadership skills with the ability to motivate and manage diverse teams.
- Excellent organizational and multitasking abilities.
- Strong analytical skills and experience with financial reporting.
- Proficient in point-of-sale systems and inventory management software.
- Ability to travel to different branches as needed.
- Passion for café culture, customer service, and team collaboration


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