Training & Development Officer

3 weeks ago

Doha, Qatar Vogue Hospitality Full time

_**Job Purpose**:_

Responsible for identifying CompanyStaff training and development needs, and for planning, organizing, and overseeing appropriate delivery of internal and external training courses to meet the staff development objectives. continuously review employee performance reports, and coordinate the delivery of effective L&D programs. Through training courses and suitable material by himself or outsourcing trainers to improve staff performance and productivity, especially for the operation department in Poori & Karak and Kuwaiti house.
- **Duties & Responsibilities**:_
- Ensure that all the members of the staff, new and existing within the Operation department and external to aware about the company Rules and Regulations.
- Organize the training include: Review the list of participants, distribution of materials, and training, monitor trainee in training, support traininees in training.
- Coordinating and follow up with department managers especially operation department to get the training needs of the staff as per PA analysis and line Managers reccomendation.
- Participate in appraisal process and identify personal training and deveplopment needs as per TNA forms.
- Maintain TNA after gathering the information and data.
- Mainatain Records of all in service training Received to include:
*Course Title

*Course Material

*Cousre Learning outcome.

*Course delievry dates.
- Names and addresses of staff utilized for each topic.
- A Roster of enrolled trainees documenting class attendance.
- Provide high quality professional training courses and material about hygeine, upselling and customer services.
- Discuss any staff training needs when necessary.
- Develop and maintain a high Level of personal understanding of importance of training benefits between the staffs.
- handle and control the soft skills training programs of staff in different level and make sure that these soft skills courses been given to staff regularly at least two time yearly like (Time Management, Communication Skills, Problem Solving, Change Management, Leadership Skills, and Customer Satisfactions.)
- Ensure that activities are in line with divisional and corporate objectives.
- Identify personal development requirements in order to maintain position skills and knowledge to carry the Job Responsibilities.
- Evaluate the trainees during training programs.
- Arrange training programs for the staff especailly in operation department for HACAP, Control wastage and baladyia standard with the coordiantion and Executive Chef, Operation Director and Brand Head Chef.
- Organize External Training Courses:

- Contact without sourse trainer.
- Arrange training programs as per employees needs, and Managers recommendation.
- Create procedures for employees, management who are appointed for training.
- Evaluate the learning outcome of traning programs.
- Get the Documents, Certificate with photo and keeping

Visit the branches at least 2 times monthly to monitor the actual performance of staff on the ground use training forms and manual.

Monitor and designate presentation of the staff during cousre deliveries and prepare a written evaluation they performance and suitability for assigned job assignments.

Write a Report when needed

Contributes to team effort by accomplishing related result as needed.
- **Skills**:_
- _**Communication Skills**_
- _**Coaching**_
- _**Presentaion Skills**_
- _**Power Point Skills**_
- _**Task Scheduler**_
- _**Creative Problem Solving**_
- _**Flexibility Skills**_
- _**Following Up Skills**_
- _**Conflisct Resulution and negotiation**_

**Salary**: QAR4,500.00 - QAR5,000.00 per month

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