Technical Support Specialist

7 months ago


Doha, Qatar Vistas Global Full time

**Overview**:

- excellent problem-solving skills
- customer-centric approach
- strong understanding of technical concepts related to contact center operations/services.

**Responsibilities**:

- Diagnose and troubleshoot technical issues related to software, hardware, network configurations, and system compatibility.
- Document, track, and monitor issues to ensure timely resolution and maintain detailed records of support provided.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues efficiently.
- Assist in the development and maintenance of support documentation.
- Conduct training sessions for agents on technical features or issue resolution processes.

**Requirements**:

- Bachelor’s degree in information technology, Computer Science, or related field preferred.
- Proven experience (2-5 years) in technical support, preferably in a contact center or customer service environment.
- Strong knowledge of troubleshooting techniques for software, hardware, and network-related issues.
- Familiarity with CRM systems, ticketing software, and remote support tools.
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
- Customer-focused mindset with a dedication to providing exceptional service.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certifications (contact center technology certificates e.g., CISCO/Avaya/ CompTIA A+, Microsoft Certified Professional) are a plus.

**Salary**: QAR5,000.00 - QAR6,000.00 per month

Application Question(s):

- What are the systems you are able to operate related to call center support?
- Are you available to join immediately?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service Support or Call Center: 2 years (required)

License/Certification:

- Qatar ID (required)
- NOC (required)



  • Doha, Qatar TN Full time

    POS Technical Support Specialist As a POS Technical Support Specialist, you'll ensure our retail operations run smoothly by installing, maintaining, and troubleshooting Point of Sale (POS) systems. This role involves providing technical support, training users, and ensuring the security and efficiency of POS systems in various environments. Key...


  • Doha, Qatar SkipCash Full time

    **Job Summary** The Technical Support Specialist will be responsible for supporting merchants with technical inquiries, ensuring the smooth setup of the services, and facilitating the settlement of transactions, and other IT-related tasks that may come up. This role requires an excellent understanding of Excel functionalities, exceptional organizational...

  • ERP Specialist

    5 days ago


    Doha, Qatar THASAAMAH TECHNOLOGIES Full time

    Job Responsibilities: install and maintain enterprise resource planning (ERP) solutions. They determine ERP needs, design customized ERP solutions, and integrate ERP technologies with existing systems. ERP specialists may be employed by companies or work as independent consultants. - Establishing ERP needs via business process analysis and consultation. -...

  • Gis Technical Support

    4 hours ago


    Doha, Qatar Brunel Full time

    Brunel is a global provider of flexible workforce solutions and expertise, connecting specialists with clients across the globe. We deliver innovative services like Recruitment (people, talent, and training), Logistics (global mobility and travel), Technical Services (project support and setup) and Consultancy to our clients both globally and...


  • Doha, Qatar Jakom Tech Digital Solutions Full time

    **Company Description** Jakom Tech is the leading Software Company in Qatar, which aims to transform the digital presence of the business to make them grow, and maximize their profits. **Role Description** This is a full-time on-site [**Commission Based**] role for a Technical Sales Specialist at JakomTech in Doha, Qatar. The Technical Sales Specialist...


  • Doha, Qatar Premium Solutions Consultancy Full time

    **Key Responsibilities**: - Configure, set up, and integrate vending machine systems, including hardware, software, and network connectivity. - Troubleshoot and resolve technical issues related to payment systems, product dispensing mechanisms, user interfaces, and remote management software. - Deploy software updates, firmware upgrades, and patches for...


  • Doha, Qatar Siemens Energy Full time

    **How You’ll Make an Impact** - Planned maintenance: - Define planned scope and intervals - Review & communicate modification definitions - Review of necessary parts - Inspection test plans - Borescope report review - Unplanned Maintenance: - Trips / failed starts - Remote diagnostic reporting - Project reporting requirements: - KPIs - Maintenance record...

  • IT Support Specialist

    2 months ago


    Doha, Qatar Comfort IT Solutions Full time

    We are hiring an **IT Support Specialist** to serve our clients' IT and ELV system needs. The role involves troubleshooting and resolving technical issues related to IT systems, peripherals, and ELV systems, ensuring client satisfaction and smooth operations. **Key Responsibilities** - Provide on-site and remote IT support to clients. - Troubleshoot and...

  • ERP Support Specialist

    7 months ago


    Doha, Qatar International Medical Company Full time

    We are looking for a results-oriented ERP support specialist with programming and BI tools Experience to successfully integrate and Support our ERP software. You will be collaborating with senior managers to determine which business processes need optimization, enhancing the performance of our IT systems and deploying and implementing suitable ERP solutions...


  • Doha, Qatar First Military Recruitment Full time

    We are currently recruiting for an ESS & MSS Technical Support Specialist to join our client in Qatar. The ESS & MSS Technical Specialist is responsible for the overall management and control of all hardware, software, and aircraft integration in support of the Ground Support System (GSS) for the Customer. **Core Activity**: - The ESS & MSS Technical...

  • IT Technical Support

    7 months ago


    Doha, Qatar Click Solutions Trading Full time

    The Level 2 (L2) IT Support is responsible for providing technical assistance and support related to computer systems, hardware, software, Activ Directory ( Mcsa), network, and other IT-related issues. This role involves resolving complex technical problems, implementing solutions, and ensuring efficient IT operations within the organization. The L2 Support...

  • IT Technical Support

    7 months ago


    Doha, Qatar Pilates Full time

    Moreover, technical support officers need to talk to users directly, as well as create written documentation, requiring excellent written and verbal communication. **Technical Support Responsibilities**: - Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. -...

  • IT Support

    7 months ago


    Doha, Qatar Al Khebra Driving Academy Full time

    Job Description: **IT Support Specialist Responsibilities**: - Consulting with IT managers and other departments as required. - Providing IT assistance to staff and customers. - Training end-users on hardware functionality and software programs. - Resolving logged errors in a timely manner. - Monitoring hardware, software, and system performance metrics. -...


  • Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full time

    At PPL Dynamics, we are seeking a highly skilled Technical Project Specialist to join our team in Qatar. This role comes with an estimated annual salary of 85,000 USD.Job Description:We are looking for an individual who can work independently on defining solutions for mid-size complex projects or contribute to the solution of a program.The successful...


  • Doha, Qatar Excellence Training Center Full time

    **Job Title: Web and IT Support Specialist** **Location**: Doha, Qatar **Key Responsibilities**: - Provide overall technical support and expertise across various platforms. - Keep all our websites updated, maintained, and secure. - Implement and monitor security measures for our digital assets. - Collaborate with team members on technology-related...

  • Technical Support

    2 weeks ago


    Doha, Qatar MM Management Full time

    **Microsoft Dynamics Technical Support** 5 years of experience in AX Dynamics technical Experience in Dynamics 365 technical Have some functional exposure in major modules **Salary**: QAR8,000.00 - QAR10,000.00 per month


  • Doha, Qatar Brunel Full time

    Technical and Isolation Specialist will develop and execute processes and procedures specifically aimed at ensuring execution plan (offshore and onshore) as part of the project. **About this role** - Participate in all quality control and inspection activities linked to painting, coating, thermal insulation and passive fire protection performed by...


  • Doha, Qatar ABB Full time

    **Service Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one...


  • Doha, Qatar Qatar Museums Full time

    Key Accountabilities: DUTIES & RESPONSIBILITES: Oversee the issuance and management of access cards for employees and contractors. - Develop and manage the processes for securing electronic security networks. - Set up key controls on security equipment to limit access to restricted property. - Order the supply of security tools and equipment required in...


  • Doha, Qatar Mekdam Technical Services Full time

    Mekdam Technical Services is looking for Data Governance Specialist for a Long-term opportunity to join our Doha, Qatar (onsite) government base Road & Infrastructure client. **Data Classification & Governance Specialist**: **Qualifications**: - Bachelor’s Degree in Computer Science, Information Technology, or related field is a plus - Experience in data...