Housekeeping Manager

9 hours ago

Doha, Qatar Plaza Inn Hotel Full time

**JOB SUMMARY**

Responsible for the operation of the housekeeping department, i.e. guest room floors, public areas, laundry, uniforms & linen. Overall responsible for the cleanliness of the hotel.

**DUTIES & RESPONSIBILITIES**:

- Responsible for the housekeeping department.
- Supervise and control all housekeeping and laundry operations.
- Responsible for the overall cleanliness of the hotel.
- Ensure Lost and found policies and procedures are implemented.
- Ensure accurate room status at all times.
- Manage department strategic planning and development.
- Measure the quality of service.
- Manage quality improvement.
- Establish benchmarks for the hotel.
- Prepare and manage a cost-effective budget with measurable targets for the department within the financial parameters set down by the hotel budget.
- Manage and delivery high quality service to guests.
- Prepare and conduct meeting and group presentations to keep staff/ management /other parties informed of hotel operations and other relevant issues.
- Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
- To conduct staff training.
- To maintain/monitor the standard of cleaning and set up of the room
- Carry out other tasks as directed by the Management.
- Abide by the Hotel’s Policies and Procedures, Code of Business Conduct and the hotel’s Associate Handbook.
- To make the Housekeeping Manager able to do their job assignment accordingly to the standard
- Keep updating the Job desk, Standard Operating Procedure and Policy & Procedure of the department and hotel and make sure the implementation.
- Prepare staff schedule to meet business demands.
- Determine and plan for future staffing needs.
- Make sure par stock of operational items in sufficient amount.
- Regularly maintain the communication meeting in the department.
- Maintain regular general cleaning schedules.
- Ensure prompt reporting of maintenance issues consistently.
- Adhere to hotel cleaning and maintenance programs.
- Ensure a high level of cleaning is maintained in your work area.
- Keep updating Lost & Found Policy & Procedure.
- Co-operate with the Reception on room discrepancies to ensure accurate room status at all times.
- Set up systems to monitor achievement of departmental goals and objectives.
- Institute suitable process to allow for the efficient and effective utilization for departmental resource.
- Set up systems to capture guest feedback and report this to Management on a regular basis.
- Design internal reporting systems required by the department.
- Manage the development of new products and services.
- Develop performance standards for operations in the department.
- Monitoring and make sure following up of guest comment.
- Prevent and resolve grievances.
- Resolve disputes.
- Discipline staff when necessary.
- Recruit staff together with Human Resources Department.
- Facilitate multi skilling.
- Maintain up-to date staff records.
- Manage staff training and development.
- Implement staff performance appraisals.
- Carry out exit interviews.
- Provide ongoing advice and support to staff under your supervision.
- Supervise staff performance.
- Implement appropriate Management practices that provide staff motivation and communication.
- Monitor productivity of the unit set yearly goals for housekeeping department.
- Effectively monitor and analyze variations from the budget.
- Develop systems that measure the cost effectiveness of the department.
- Prepare financial performance reports.
- Develop and monitor the implementation of purchasing procedures.
- Develop stock control procedures.
- Handle and store stock according to stock control procedures.
- Develop procedures that track, report on, and control the running costs of the department.
- Make sure that brand standard are implemented and follow by the team.
- Ensure guest needs and reasonable requests are met.
- Seek opportunities to continually improve guest service.
- Identify VIP, regular and long staying guest. Develop rapport to offer personalized service and assistance.
- Take appropriate action to resolve guest complaints.
- Ensure the daily briefing and communication meeting by department or hotel are held and attending regularly.
- Ensure all reporting and servicing deadlines are met on a timely basis.
- As hotel procedure.
- Understand and follow up the procedure.
- Adhere to the Hotel’s security and emergency policies and procedures.
- Responsible for strict key control.
- Log security incidents and accidents in accordance with Hotel requirements.
- Singed and follow Code of Business Conduct and the hotel’s
- Associate Handbook.

**Job Types**: Full-time, Permanent

Application Question(s):

- DO YOU HAVE VALID QID?
- CAN YOU GET NOC FOR SPONSORSHIP TRANSFER?
- If Selected how soon you can join with us?

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