Senior Service Engineer
5 months ago
**Senior Service Engineer (DeltaV DCS/AMS)**
Emerson’s DeltaV Distributed Control System (DCS) delivers the decision integrity to run our client's operations at their full potential. Emerson combines ease of use, full-scale control capabilities, and powerful system integration to deliver a reliable DCS offering that simplifies sophisticated operations and increases performance.
You will be a focal point for customer technical support, including service contracts, projects, and technical solutions. You will advise customers on preventative maintenance and configuration adjustments to improve product performance and customer happiness
**In This Role, Your Responsibilities Will Be**:
- Providing recommendations to the customer on product or solutions, improvements, and system health checks
- Performing and leading service projects and taking ownership of customer coordination.
- Providing resolution of major technical issues and resolving Customer disruptions
- Perform on-site services such as Modification works (eMOCs), Fixing, support Emergency On-call, Site Evaluation Services and Basic to Guide Cybersecurity Assessment.
- Managing a team of service engineers as required and lead assigned installed-base Maintenance executions.
- Recognize and accept HSE Roles & Responsibilities as defined in Emerson's Company Policy and Procedures
- Finish all assigned Technical Training and Safety Training for Personal Development on a priority and to secure Professional to Guide Certifications.
- Be aware of the latest updates, KBAs and new features in DeltaV control system and Cybersecurity products.
- Provide technical expertise for products to support customers in diagnostics and solving of Difficult technical issues raising/collaborating with Emerson GSC and Product Engineering to help resolve product issues.
- Proactively identify Service / Product opportunities and serve as Sales Ambassador on site and communicate sales leads to the Sales Team.
- Perform and lead projects and take ownership of lead client support activities such as site survey, feed study, site installation, start-up and commissioning services and customer training.
- Develop various design documentation including system architecture, functional design specifications, Software design Specifications, and Method Statements, in accordance with project requirements.
- Aligning with all Emerson requirements for business processes including timesheets, site visit reports, Method Statements, Job Safety Analysis, Incident Reporting, and all other documentation in line with Emerson's internal procedures.
**Who you are?**
- A self-motivated, proactive individual with high achievement drive and initiative, excellent verbal and written communication skills and good organizational awareness
- Knowledgeable in Programming Languages is a plus (Visual Basic, C++, Java, etc.)
- Willingness to travel 25-40% (International).
**For this Role, You Will Need**:
- Engineering education (including control engineering, computer engineering, Instrumentation, or electronics, Electrical, etc.) from an accredited University or College
- Validated experience in crafting and implementing control systems installation with Emerson’s DeltaV system.
**Preferred Qualifications that Set You Apart**:
- Proven track record in DeltaV DCS / SIS installation and DeltaV Cybersecurity implementation both Onshore / Offshore O&G.
- This position requires in-depth knowledge and experience of automation and control systems in process industries, with validated years of hands-on experience in Emerson-related products.
- Experience in Cybersecurity implementation in Industrial Control systems (McAfee AV, Whitelisting, SIEM/NSM)
- Knowledgeable in Information and Operational Technology (IT/OT) with Certified Networking skills (Switches / Routers), Firewalls, and Wireless Technology.
- Holder of Associate level certification for all services the individual is performing at the site and a Professional level certificate or equivalent experience in at least one field of expertise in Emerson GLC.
- Worked before on project management, scheduling, engineering, procurement, team coordination and sales support.
- Holds T-BOSIET or HUET certificate and/or must be able to pass the Offshore Training and Offshore Medical requirements.
- Enrolled on the register of Engineers in the State of Qatar or Chartered Engineer.
- Demonstrate an effective level of written and spoken communication skills in the English language
**Our offer to you**
We recognize the importance of employee well-being and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental lea
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