Head Barista

3 weeks ago

Doha, Qatar Qatar Airways Full time

We are currently recruiting for Head Barista for one of the most dynamic and exciting leisure venues in Doha. West Bay beach, under the management of Discover Qatar, comprises 3 absolute beachfront fully licensed venues:

- Doha Sands, an exclusive and private beach club for in house guests staying at participating West Bay hotels
- The Bistro; a fully licensed restaurant, open from 7am until midnight with a capacity of 200, serving light casual meals and also catering for special events, movie and sports event screenings and private groups.
- B12 Beach Club, Qatar’s largest private beach club featuring the largest inflatable in the country, a range of international food and beverage outlets, general admission and VIP sections, a resident DJ and popular weekend brunches.

Responsible for daily operations of the outlet by maintaining standards of service and quality. Formulates standard operating procedures and training manuals for staff reference. Perform daily inventory check to ensure maintenance of stocks, corrects any operational inconsistency, orders and maintains acceptable par stock level.

Other key responsibilities are:

- Maintains the highest quality by consistently preparing warm and hot beverages as per the expected standards. Including preparing new recipes as SOP standards.
- Contributes in constantly upgrading the beverage menu by suggestion or idea based on analysis of guest requests depending demand, trends, preference
- Supervise staff to ensure that the SOP and standards are upheld and maintain by staff will performing their duties during daily operations.
- Training staff for both coffee machine and product knowledge concerning coffee and drinks, conduct test to ensure all staff have a sound knowledge about product, ingredients and recipes
- Provide a personalized approach for greeting guests by taking their feedback, suggestions and recommendation pertaining the drinks and service.
- Manage all internal and external stakeholders who deliver services aligned to the product offered (e.g. quality of milk orders) by maintaining close, professional and effective rapport through best practices of communication.
- Recommend and support in implementing product development strategies based on the customer or guest feedback.
- Monitor, track and maintain inventory and check list to ensure that the equipment and supplies are well stocked up by preparing weekly/monthly inventory or purchase requisition.
- Inspect and monitor that hygiene standards are maintained in the barista with an eye for detail to ensure that all beverages preparation in compliance with food and beverage hygiene policies and procedures.
- Monitor, control and report accurate budget on components such as supplies and equipment.
- Support efficient WBB operation; staffing, training, product knowledge, scheduling, monitoring, guiding and coaching team members for achieving highest standards of operational efficiency
- Observe customer trends, demands and manage issues, comments and complaints with utmost professionalism and mindfulness to ensure a quality experience and enhance future sales prospects.
- Ensure that the quality, service and operational standards are properly understood and followed throughout by the staff as per the policies and SOP’s.
- Conduct checks to ensure that the relevant procedures are followed by the staff during operations and collecting guest feedback on the products, staff, amenities etc. for product and operational improvisation.
- Maintain a professional atmosphere throughout by extending full cooperation and respect within the team and other teams.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:
We are looking for a passionate and experienced professional with:

- High school certificate or similar.
- Minimum of 6-12 months previous experience in similar role, preferably in a 5-star hotel.
- Basic Food Safety Certificate.
- Previous Beach Club Experience is preferred.
- Ability to Work in Beach Venue Conditions (Indoor & Outdoor)

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovat

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