IT Officer

We are looking for a strong School IT Officer to join our expanding IT team. He / She should be able to manage and oversee the implementation and compliance with RGS IT policies, procedures and systems. Provide expertise, support, and advice with various IT functions and protocols for a large International School.

**Responsibilities**
- Keep computer systems running smoothly and ensure users get the maximum benefit from them
- Monitor and maintain computer systems and networks.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Set up new users' accounts and profiles and deal with password issues
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritise and manage many open cases at one time
- rapidly establish a good working relationship with Employee and other professionals, such as software developers
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.

**Expected Qualifications**:

- IT Degree preferred.
- Experience of ISAMS MS, Office 365, MS Teams, Active Directory, Mobile device management, Re-imaging laptops
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Investigating, diagnosing and solving computer software and hardware faults
- Hands-on experience with Windows/iPad/interactive touch panels
- Managing stocks of equipment, consumables and other supplies
- Document technical knowledge in the form of notes and manuals
- Strong English verbal and written communication skills.
- Excellent organization and interpersonal skills.

Local Hire only.

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