Wellness Counselor

Lead Generation
❖ To connect with all the leads which are allocated by the lead generation team for the month and the previous data available
❖ To ensure min 50-60 calls per day, to monitor and follow up on the leads on a daily basis
❖ To Ensure the leads to footfalls conversion is above 30%
❖ To ensure that footfall to booking conversion is above 75%
❖ To ensure to generate min of 10 footfalls in a day
❖ Constant follow ups with prospects to increase the conversion rate
❖ To regularly follow up with all the customers post sale to ensure customer satisfaction on the services or treatments availed
Footfall to Conversion
❖ To personally, interact with all the customer who visit the center
❖ To perform initial screening after thorough understanding of the customers requirements
❖ To perform necessary pre-work like customer profiling, segmenting and accordingly promoting suitable services
❖ To understand and analyze lifestyle, dietary and health status of the customer
❖ To customized program that best meets their needs
Client Complains and Resolution
❖ To ensure every customer complaint is address proactively, especially those with slow progress/not getting expected results
❖ To proactively study the root cause of the complaints
❖ To discuss the concerns/complains with the respective department head
❖ To ensure and follow escalation matrix for refunds in fair compliance of VLCC SOP as follows: At center level - 2 days, where
Support office (corporate) intervention is required - 7 days
Region Middle East & Africa Department Administration
Reports to Direct Reporting - Center Head Position
Supervised NIL
Job Scope
CORE RESPONSIBILITIES:
(The responsibilities include but are not limited to the following)
Job Description - Wellness Counsellor
FINANCIAL EFFECTIVENESS
SERVICE EXCELLENCE

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- wellness counselor: 1 year (preferred)