Customers Service and Cleaning Supervisor
2 days ago
We are looking for Customers service and supervisors for the cleaning and hospitality company. Interested individuals are encouraged to glance through the role's minimum requirements and its duties and responsibilities.
**Job Responsibilities and Duties Customers service**
- Attract potential customers by answering service inquiries and providing
information about other services**.**
- Provide accurate information to the customer and make sure that the
customer understands.
- Maintain customers’ information by updating their records.
- Resolve service problems by clarifying complaints, determine the cause of the
problem, select and explain the best solution to solve the problem, expedite.
the correction and adjustment and make follow up to ensure resolution.
- Advise financial accounts by processing customer adjustments.
- Recommend services to academy management by collecting customer's
information and analyzing customer's needs.
- Ensure that the customer data is keyed-in correctly in the system.
- Ensure that the information received from the customer is accurate before
payment is processed**.**
- Make sure the correct invoice is generated to the right customer.
- Ensure correct amount of payment is received from the customer.
- Maintain good working relationships with customers and colleagues.
- Ensure the company reputation by providing good customer service.
- Any other related tasks requested by the management.
**Job Responsibilities for Supervisor**
- Supervise and lead the service team, ensuring high performance and motivation.
- Handle customer service inquiries, complaints, and issues promptly and effectively.
- Train, mentor, and develop your team to enhance their skills.
- Monitor and evaluate staff performance, providing constructive feedback and coaching.
- Maintain service policies, procedures, and standards.
- Coordinate with other departments to resolve customer-related issues and improve service.
- Prepare and analyze daily reports.
- Ensure the service area is well-maintained and operates smoothly.
- Stay updated on industry trends and best practices to continually improve service quality.
- Any other related tasks requested by the management.
Pay: QAR2,000.00 - QAR5,000.00 per month
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