Work Force Management Specialist

3 weeks ago


Doha, Qatar Spectrum Solution Full time

Prepares call center volume forecasting in 3D-minute intervals, capacity planning, telephony administration, workflow and planning reporting, agent scheduling and intraday workforce management.
- Responsible for monitoring agent states and performance to proactively solution methods to increase agent utilization working with operations.
- Works with team leaders to allocate and schedule resources to best meet day to day project needs and contractually required service levels.
- Analyzes work volume variances to forecast and provides direction to adjust scheduling/staffing levels accordingly.
- Works with team leaders, trainers, and the quality team to coordinate schedules and effective process improvements to increase productivity patterns.

**Job Types**: Full-time, Permanent

**Salary**: QAR7,000.00 - QAR9,000.00 per month

**Experience**:

- WFM: 3 years (required)



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