Accounts Receivable Clerk

2 months ago

Doha, Qatar Rosewood Hotel Group Full time

**General Information**:

- Country/Region- Qatar- Province/City- Doha- Location- Rosewood Doha- Department- Finance- Job Type- Full-time Permanent**Job Summary**

Under the general guidance of the Credit Manager, you are to implement, handle, and monitor all matters relating to customer credit and timely collection of outstanding debts.

**Essential Duties and Responsibilities**
- To know and observe the credit policies and to assist in establishing and compiling clear and well defined credit procedures for all positions in a formal Credit Manual.
- To process all Applications for new Credit Accounts and provide feedback to requestor and client within 7 days.
- To investigate customer's credit worthiness by research through various available sources (e.g. banks, trade, and credit associations etc.) and to recommend credit approval or disapproval to management.
- To report unfavorable information, that may affect customer’s credit standing so as to allow timely action.
- To regularly distribute listings of all Accounts Receivable Active and Blacklisted accounts.
- To set and continuously review credit limits for Accounts Receivable accounts.
- To review with Income Audit guests checked out, open paymaster accounts and advance deposit ledger.
- To maintain a complete alphabetical credit file for each account containing all documentation related to credit research.
- To manage, reconcile and follow up on all credit card queries/disputes.
- To collect any outstanding debts on behalf of affiliated hotels.
- To follow up on collection of; Returned cheques; Credit card chargebacks; Walk out accounts; Late charges; Guaranteed no-shows; Cancellations; Others as required.
- To review on daily basis all Accounts Receivable charges and credits (cheques, BAC’s, and credit cards) to ensure accuracy.
- To report on all accounts receivable barter activity.
- To liaise and arrange collection by debt collection agencies when required.
- To maintain ongoing detailed documentation, using Daylight, of all collection efforts by account for future analysis of a customer’s credit worthiness and to serve as support in the event of bad debt write-off.
- To check the accuracy of proposed invoices and to finalize them.
- To verify the accuracy of balances of Accounts Receivable accounts.
- To ensure correct allocation of receipts to outstanding invoices.
- To contact all Accounts Receivable clients by telephone within 15 days (maximum) of invoices being mailed.
- To send invoices/folios promptly and follow up collection letters on a timely basis.
- To prepare and post charges and adjustments accurately in accordance with the regional credit policy relating to accounts receivable and direct credit card adjustments, when required.
- To prepare and maintain the relevant forms for approval for all Bad Debt write offs.
- To maintain and build communication with all credit parties - Sales and Marketing, Reservations, Front Office, Reservations, Banks, Merchants, Client contacts.
- To answer client’s queries relative to accounts receivable invoices, including credit cards, promptly, professionally and courteously.
- To bill and collect balances related to Accounts Receivable General Ledger accounts, such as tenants and management agreements.
- To lead the monthly credit meetings and ensure all parties are fully aware of issues and responsibilities.
- To submit monthly Accounts Receivable aging and over 60+ days unpaid invoices report to Corporate Office.
- To submit monthly Sales Ledger performance report to the Financial Analyst.
- To provide the accountant monthly with a comprehensive list of manual Accounts Receivable adjustments made in order to transfer to the General Ledger.
- To balance the Account Receivable aging to the General Ledger.
- To prepare monthly the accounts receivable transfers journal, bad debts provision accrual journal, and the monthly credit card commission outstanding accrual journal.
- To be fully acquainted with Lodging Touch.
- To supervise, train, and set targets for the Credit Analyst.
- To comply and enforce corporate SFP’s and regional processes and procedures.
- To assist in the preparation of any ad-hoc analysis or reports as requested by Corporate Office or the Senior Finance Management.
- Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.
- Preparation and completion of timesheets, rotas, holiday schedules, in line with business needs, as and when required.
- Preparation and completion of Purchase Orders (Fourth Hospitality) as and when required.

**Standard Responsibilities**
- The individual will be expected to maintain the utmost integrity, and where appropriate confidentiality, in dealing with all information and reports produced/handled.
- Comply and adhere to the Rosewood company policies.
- Take on other tasks in addition to the ones stated, in a reasonable framework.
- Be always a “brand ambassador” and ens

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