Sales Executives/customer Service Representatives
4 months ago
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
**Customer service representative duties**:
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with manager to ensure proper customer service is being delivered.
**Customer service representative requirements**:
- Proven customer support experience.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiar with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize and manage time effectively.
- High school diploma or equivalent; college degree preferred.
**Customer service representative skills & proficiencies**:
- Customer Service Skills
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
- Problem Solving
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
**Job Types**: Full-time, Permanent
-
Sales Executives/customer Service Representatives
7 months ago
Doha, Qatar Joyful Sweets Bakery & Flowers Full timeThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or...
-
Sales Executives/customer Service Representatives
7 months ago
Doha, Qatar Joyful Sweets Bakery & Flowers Full timeThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or...
-
Customer Service/sales Representative
7 days ago
Doha, Qatar Smartly Sorted Full timeCustomer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, sometime having a role in sales. نوع الوظيفة: دوام كامل, دوام جزئي,...
-
Tele Sales
5 months ago
Doha, Qatar Diet Delights Full timeMaintaining a positive, empathetic, and professional attitude toward customers always. - Proven experience as telesales representative or other sales/customer service role - track record of successfully meeting sales quota preferably over the phone - Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems - Go the “extra...
-
Customer Service Representative
3 days ago
Doha, Qatar Vistas Global Full timeWe are hiring a **customer service representative** to manage customer queries and complaints. **Note: CVs with photograph will only be shortlisted** **Responsibilities**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate...
-
Customer Service Representative
7 months ago
Doha, Qatar Vistas Global Full timeWe are looking to hire a qualified Customer Service Representative to join our dynamic team. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our...
-
Doha, Qatar BE POSITIVE GROUP Full time**Secretary/Customer Service/Sales Representative Coordinator** Visa Transfer: Immediate NOC: Provided **Responsibilities**: - Resolve customer inquiries related to printing and fit-out. - Support sales team with leads, orders, and client follow-ups. - Ensure effective communication between customer service and sales. - Handle calls, messages, and...
-
Customer Service Representative
3 months ago
Doha, Qatar Thabt Gulf Digital Soulution Full time**Job Description: Customer Service Representative - Automotive Accessories Shop** **Position Title**: Customer Service Representative **Location**: Al Rayyan Al Ateek St, Doha **Employment Type**: Full-Time Thabt is an automotive accessories brand based in Qatar since 2009. Our products are European-made and manufactured by globally recognized brands,...
-
Sales Executive
2 weeks ago
Doha, Qatar Marine Service Full timeWe are looking for a result-driven Sales Associate to be responsible for all outdoor sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our services and recommend the right solutions. To be successful as a Sales...
-
Customer Service Representative
2 months ago
Doha, Qatar BE POSITIVE GROUP Full time**Job Title**: Customer Service Representative (CSR) - Group Position **Vacancy**:1 **Location**:Be Positive Group (Group Position) - Provide prompt and efficient customer service support. - Handle customer inquiries, complaints, and feedback professionally. - Collaborate with sales and operations to resolve customer issues. **Requirements**: - Previous...
-
Customer Service Representative
4 months ago
Doha, Qatar Rota Intl Full time**Qualifications**: - **At least 2 years of experience as a Customer Service Representative.**: - **Excellent interpersonal and communication skills.**: - **Can provide NOC.**: - **Willing to stay in company accommodation**: - **Can start immediately.** **Job Types**: Full-time, Contract Contract length: 24 months Pay: QAR2,000.00 per...
-
Customer Service Representative
2 weeks ago
Doha, Qatar 1Sell Full timeOur company is hiring a customer service representative to handle customer queries and complaints. As part of your job, you will also process orders, modify orders, escalate complaints, and respond to customer inquiries. If you want to succeed in this role, you must be able to remain calm and have computer experience. Daily responsibilities are: -...
-
Customer Service Representative
7 months ago
Doha, Qatar Leading Shopping Mall - Qatar Full timeHiring “**Customer Service Representative (Operations)”** for our reputed Shopping Mall in Qatar. **Salary Offered: 1700 QAR per month + Company Accommodation & Transportation (Salary will be based on your interview performance)** **Vertical: Shopping Mall** **Qualifications, Mandatory to have the below**: 1. Should possess atleast 1+ year of...
-
Customer Service Representative
2 months ago
Doha, Qatar Oneztech Full timeWe are hiring a Customer Service Representative to handle customer inquiries and provide excellent service across all interactions. **Responsibilities**: - Resolve issues and escalate complex cases as necessary. - Maintain records of customer interactions. - Ensure customer satisfaction and build relationships. **Qualifications**: - High school diploma...
-
Sales Outdoor
6 months ago
Doha, Qatar Forall Sales Full timeTelesales representatives are responsible for increasing sales by promoting our products and services to clients and developing, maintaining relationships with customers and clients. Duties may include identifying prospective clients, following up on potential sales leads. Duties and Responsibilities: - Must be able to find new partnership opportunities...
-
Customer Service Representative
1 week ago
Doha, Qatar Vistas Global Full time**We are looking to hire a qualified Customer Service Representative to join our dynamic team.** - Ensure that the Retail Services Department functions efficiently and acts pro-actively by providing all required information to all. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer...
-
Customer Service Representative
6 months ago
Doha, Qatar Al-hattab Group of Companies Full timeManage large amounts of incoming phone calls. - Generate sales leads. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication - Maintaining a positive, empathetic, and professional attitude toward customers always. - Provide accurate,...
-
Customer Service Representative
1 month ago
Doha, Qatar CARTS Full timeWe are looking for a female Customer Service Representative to join our team for a 3-month. This position will involve assisting customers, providing service information, and ensuring a high level of customer satisfaction. **Requirements**: - Fluent in both Arabic and English (spoken and written) - Able to work under a secondment agreement without changing...
-
Customer Service Representative
3 months ago
Doha, Qatar Ajwan Group Full time**Job Summary**: We are seeking a motivated and customer-focused individual to join our call center team as a Customer Service Representative. In this role, you will be responsible for handling inbound and outbound customer calls, providing product and service information, resolving customer complaints, and ensuring customer...
-
Saas Sales Representative
5 months ago
Doha, Qatar Start Tech Full timeManaging a team of sales representatives and driving revenue growth by selling software products and services to businesses and individuals. - Maintaining positive business relationships to ensure future sales. - Present, promote, and sell products/services using solid arguments to existing and prospective customers - Expedite the resolution of customer...