Assistant Vice President Retail Loans

4 months ago

Doha, Qatar QNB Full time

Business Unit: QNB - Qatar

Division: Operations

Department: Operations

Country: Qatar

Closing Date: 16-Mar-2025

About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary:
The incumbent will manage the processing of activities within the Retail Finance Unit in such a manner as to protect the Group from undue credit risks. The incumbent will provide guidance and support for the supervisors responsible for the processing of Retail loans.

Essential Duties & Responsibilities by Dimensions:
**A. Shareholder & Financial**:

- Ensure that the information concerning Retail loans processed that is disclosed to stakeholders is complete and accurate.
- Implements KPI’s and best practices for AVP, Retail Loans role.
- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

**B. Customer (Internal & External)**:

- Provide feedback to Retail Banking business units’ managers and, as appropriate, recommend course of action.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required

**C. Internal (Processes, Products, Regulatory)**:

- Respond to all management requests/ reports. Review and follow up on management reports in a timely manner.
- Critically review and comment (if any) on all credit proposals revisions and related paper work.
- Liaise with Group Compliance on QCB related compliance issue, and with the Group Risk as and when needed.
- Ensure accurate and timely preparation of management information system (MIS) and other reports related to the credit process and portfolio.
- Ensure regular updating in the system of various credit-related data in the Group’s system to aid decision-making.
- Obtain and compile copies of loan applicants' credit history and other financial information.
- Oversee loan repayments, fees collection and payment scheduling.
- Follow up on outstanding loan documents per established procedures.
- Maintain data accurately in the bank’s systems relating to loan facilities, transactions and customer data.
- Check the settlement of Retail loans through the system.
- Check the cancellation of vehicles installments, the rescheduling calculation and the transferring of loans from branch to another.
- Check the dealers, showroom and the insurance companies’ accounts payables.
- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
- Support International branches and Subsidiaries

Continuous improvement:

- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
- Identify and encourage people to adopt practices better than the industry standard.
- Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
- Encourage, solicit and reward innovative ideas even in day-to-day issues.

**D. Learning & Knowledge**:

- Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Hold meetings with staff and

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