Executive Housekeeper
2 weeks ago
**About us**
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. Towering 46 floors above the city, voco® Doha West Bay Suites offers contemporary flair, convenience and a warm Qatari welcome. We’re centrally located in West Bay, the business and diplomatic heart of Doha, 20 minutes from Hamad International Airport (DOH) and steps away from Doha Exhibition and Convention Centre and corporate offices.
**Your day to day**:
- To ensure the highest standard of property presentation is maintained in all areas of the property with a specific emphasis on guest accommodation, leisure facilities, café, public areas, and back of house. - Implement service standards supported by training and development programs for all direct reports and their subordinates. - Oversee training and development of housekeeping attendants, public area attendants, linen attendants and service attendants in accordance with service delivery requirements, service standards, equipment use and safe work methods. - Manage effective relationships with external/out sourced service providers and suppliers with regard to agreed service level agreements (SLA’s). - Manage supplies inventory control systems in accordance with approved procedures - Manage a lost property reporting and control system. - Manage stock takes of housekeeping supplies, assets, plant and equipment and consumables. - Implement and manage a quality assurance program that addresses all aspects of property presentation, hygiene, staff presentation and conduct. - Implement planned periodic cleaning schedules for maintenance cleaning, special finishes and warranty cleaning, fabric care and spring cleaning. - Manage staff uniform cleaning, repairs, issuance, inventory of spares and replacements. - Maintain open and effective communication with the Guest Relations and Maintenance Departments to ensure guest feedback, special requests, service assistance and maintenance complaints are responded to promptly and in a professional manner. - Ensure all voco® Doha West Bay Suites and IHG policies and procedures are adhered to at all times. - To maintain professional business confidentiality. - Conduct and minute regular staff communication meetings. - Manage wages and housekeeping operating costs within budget guidelines. - Maintain a detailed knowledge of industry trends, latest housekeeping developments, best practice and other external factors that may have a direct bearing on voco® Doha West Bay Suites.
**What we need from you**
**What we offer**
Job Reference: EMEAA31902
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