Senior Operations Manager

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar VFS Global Full time

Job Title: Senior Operations Manager

We are seeking a seasoned and dynamic professional to lead our operations team in Istanbul.

About the Role:

  • Oversee and manage daily operations to ensure seamless workflow and exceptional service delivery.
  • Lead and motivate the operations team to meet performance targets and customer satisfaction goals, leveraging strong leadership skills.
  • Implement and improve operational processes to enhance efficiency and effectiveness, ensuring alignment with company objectives.
  • Prominent communication skills and ability to address client interactions promptly, handling high levels of service.
  • Manage operational reporting and performance analysis, providing valuable insights for informed decision-making.
  • Collaborate with internal departments to ensure alignment on operational objectives, driving business growth and success.
  • Maintain compliance with company policies and local regulations, upholding highest standards of excellence.

Requirements:

  • Turkish national, residing in Istanbul, fluent in Polish is mandatory.
  • 8-10 years of experience in customer service and operations, with proven track record of managing teams and delivering operational excellence.
  • Strong problem-solving skills and ability to work under pressure, combined with excellent communication and interpersonal skills.


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