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Assistant Outlet Manager

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Hotels Full time

Job Summary:

We are seeking a highly skilled and experienced Outlet Operations Manager to join our team at Accor Hotels. As a key member of our operations team, you will be responsible for managing and coordinating daily Front of House and Heart of the House operations, ensuring seamless service delivery and exceptional guest experiences.

Key Responsibilities:

  • Operations Management: Manage and coordinate daily Front of House and Heart of the House operations, ensuring efficient service delivery and high-quality guest experiences.
  • Team Leadership: Lead and motivate a team of F&B staff, providing guidance, training, and development opportunities to ensure they are equipped to deliver exceptional service.
  • Financial Management: Interpret financial reports, identify areas for improvement, and implement plans to increase profits and optimize resource allocation.
  • Quality Assurance: Ensure compliance with hygiene and food safety standards, maintaining a clean and safe environment for guests and staff.
  • Guest Service: Provide exceptional guest service, responding promptly to complaints and concerns, and implementing service recovery strategies to ensure guest satisfaction.
  • Training and Development: Provide ongoing training and development opportunities for F&B staff, ensuring they have the skills and knowledge to deliver exceptional service.
  • Recruitment and Retention: Recruit, develop, and retain a high-performing F&B team, ensuring they are motivated and equipped to deliver exceptional service.

Requirements:

  • 2 years of experience in F&B management, preferably in a similar size and style of 5-star hotel.
  • Diploma in Hospitality Management or equivalent.
  • Strong leadership and people management skills.
  • Excellent communication and interpersonal skills.
  • Able to work under pressure and independently.

What We Offer:

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.