Operations Optimization Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Snoonu Full time

Snoonu's Laundry Services are committed to delivering exceptional customer experiences.

As a key member of our team, the Performance Manager for Laundry will oversee the performance and optimization of our laundry services, ensuring operational excellence and customer satisfaction.

This role is ideal for someone with a strong background in operations management, performance analytics, and customer-centric service delivery, thriving in a fast-paced, results-driven environment.

Main Responsibilities:

  • Performance Management: Monitor and evaluate the performance of laundry operations, ensuring service quality, efficiency, and customer satisfaction meet or exceed expectations.
  • Vendor & Partner Relations: Build and maintain strong relationships with vendors and partners to ensure high-quality service delivery, negotiate favorable terms, and resolve operational challenges.
  • Process Optimization: Identify opportunities to streamline laundry operations, reduce costs, and improve turnaround times without compromising quality.
  • Data-Driven Decision Making: Utilize analytics and performance metrics to track key performance indicators (KPIs), identify trends, and implement data-backed strategies to enhance service delivery.
  • Customer Experience: Gather and analyze customer feedback to identify areas for improvement and implement initiatives to elevate the overall customer experience.

Requirements:

  • Bachelor's degree in Business, Operations Management, or a related field.
  • 3+ year of experience in operations management, performance analysis, or a related field, preferably within the laundry, hospitality, or service industry.
  • Strong analytical skills, with the ability to interpret data, track KPIs, and make informed decisions to drive performance improvements.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, vendors, and customers.


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