Senior IT Support Specialist

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full time

We are looking for a seasoned Senior IT Support Specialist to join our team at Ali Bin Ali. In this role, you will be responsible for providing expert technical support for our global SAP systems.

Your primary responsibilities will include leading the gathering of documentation and analysis of system and business requirements for highly complex multiplatform applications. You will also monitor and review the work of lower level staff within assigned projects, recommending changes and upgrades to global SAP systems to leverage better business efficiencies.

As a Senior IT Support Specialist, you will play a critical role in the development of multiyear roadmaps and strategic vision for the SAP system. You will work closely with SAP Technical groups to consider technical system and infrastructure resource requirements for proposed modifications.

You will configure and customize the most complex multiplatform SAP application modules, develop and execute test plans for the most complex SAP application modules, and troubleshoot problems and modifications to systems.

Leadership and Key Stakeholders:

  • Ensure delivery satisfies system and business requirements.
  • Provide 1st level support for SAP issues.
  • Work directly with SAP Technical groups to resolve technical issues.
  • Decompose tasks, define milestones, create schedules and estimates, and monitor development resources for projects.
  • Contribute to the completion of project/program milestones under the general guidance of his/her immediate supervisor.
  • Assign, monitor, and review progress and accuracy of work within assigned project teams.
  • Provide technical guidance to internal teams and proactively recommend systems improvements.
  • Mentor and train lower level staff.


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