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Customer Service Host/Hostess

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Rotana Hotels Full time

Are you a people person with excellent communication skills?

We are currently looking for a highly motivated and organized individual to join our hospitality team as a Customer Service Host/Hostess.

This is an exciting opportunity to work with a reputable company and contribute to delivering world-class service to our guests.

The successful candidate will be responsible for the following key tasks:

  1. Greeting and welcoming guests upon arrival, providing a warm and inviting atmosphere.
  2. Taking reservations and handling the reservation book with efficiency and accuracy.
  3. Coordinating with the service team to ensure seamless arrangements according to the floor plan for reservations or blocked tables.
  4. Maintaining a clean and well-maintained outlet and entrance area, adhering to high standards of quality and hygiene.
  5. Monitoring the well-being of all guests, providing support and assistance when needed.
  6. Staying up-to-date with all menus and ongoing promotions in the outlet, making informed recommendations to guests.
  7. Contributing to setting up the outlet's database, ensuring accurate and timely information.
  8. Ensuring guests' satisfaction upon departure, encouraging positive feedback and reviews.