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Fitness Ambassador

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Accor- North & Central America Full time
{"Job Title": "Fitness Attendant", "Job Description": "Guest Experience and Operational Excellence

We are seeking a highly skilled and enthusiastic Fitness Attendant to join our team at Accor-North & Central America. As a Fitness Attendant, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of operational excellence in our fitness facilities.

Key Responsibilities:
  • Greet and Engage with Guests: Greet all arriving and departing guests by name, inquire about their level of satisfaction with our services, and maintain positive relations at all times.
  • VIP Recognition: Recognize arrivals of all VIP guests arriving in both the spa and hotel.
  • Facility Maintenance: Ensure the facility is in peak condition and clean at all times.
  • Guest Preferences: Ensure guest preferences and special requests are accommodated to the best of the property's abilities.
  • Guest Feedback: Ensure the spa is receiving the highest ratings from guest experience surveys.
  • Confidentiality: Maintain guest confidentiality at all times.
  • Communication: Communicate guest preferences to relevant departments and co-workers.
  • Guest Complaints: Deal with any guest complaints, comments, or concerns with discretion and urgency.
  • Amenities and Towels: Maintain the provision of amenities and towels, including stocking fresh ones and collecting used ones and delivering them to the necessary delivery points.
  • Facility Lighting and Music: Ensure facility lighting and music levels are correctly set and maintained.
  • Equipment Knowledge: Knowledgeable of equipment and controls.
  • Facility Appearance: Maintain the appearance of all facilities, including fitness studios, locker and pool areas, all guest access areas, and any supporting facilities.
  • Cleaning and Disinfecting: Clean and disinfect all guest contact equipment and facilities, including supporting the therapy area and pool areas when operations are busy.
Qualifications:
  • Experience: Experience in fitness, recreation facilities with a good membership base, along with basic knowledge of fitness equipment and services will be an asset.
  • Education and Experience: Minimum of 1 year's experience in fitness or hospitality industry.
  • CPR Certification: CPR - Basic Rescuer certification.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}