Delivery Operations Manager
2 months ago
About Precision Hire Solution:
Precision Hire Solution is a leading provider of innovative solutions for the food industry, revolutionizing the culinary experience for food lovers using a mobile application. Our cutting-edge approach leverages technology to cook portion and deliver healthy meals without compromising taste variety or flexibility. A robust mobile app enhances the customer experience offering easy subscription management and comprehensive menu options. Our focus on efficiency, waste reduction, and predictive systems sets us apart, making technology a critical competitive advantage.
Key Responsibilities:
Coordinate with drivers to schedule order pickup, shipment tracking, and customer delivery.
Address customer issues promptly and provide timely updates on order status to ensure customer satisfaction.
Enhance the customer experience by providing real-time order visibility, tracking, and notifications.
Establish and optimize delivery routes and schedules to ensure on-time deliveries.
Analyze customer orders, assess order volume, and plan for peak delivery times.
Monitor and manage the performance of courier services, identifying areas for improvement and implementing corrective action plans when necessary.
Regularly evaluate delivery times, costs, and other metrics to maximize efficiency.
Track and report performance data and key performance indicators (KPIs) to upper management.
Negotiate courier contracts to ensure the best pricing and services.
Ensure compliance with local and state transportation laws and regulations.
Perform any other related tasks as required.
Requirements:
Bachelor's degree or certifications in Supply Chain Logistics or a related field.
Minimum of 5 years of experience in delivery operations, preferably in a managerial role.
Ability to multitask, prioritize, and manage conflicting priorities in a fast-paced environment.
Expert knowledge of local, state, and federal transportation laws and regulations.
Excellent problem-solving and analytical skills.
Proficiency in using a variety of order management and tracking software.
Strong data entry, data analysis, and report-generating skills.
Ability to work independently and collaboratively as part of a team.
Must have good communication skills in English, Hindi, and Malayalam.
Arabic communication is an added advantage.
Job Type: Full-time
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